Resident Navigator

About the Role

Are you passionate about hospitality, service, and creating exceptional experiences for others? We're looking for a Resident Navigator to serve as a welcoming presence and trusted point of connection for our residents throughout their journey in our community. As a key member of the Resident Experience Team, you'll play a vital role in ensuring smooth move-ins, supporting resident satisfaction, and helping residents feel right at home from day one.

Responsibilities

• Welcome new residents and families with a personalized, warm move-in experience.
• Coordinate and lead move-in orientations and apartment readiness walk-throughs.
• Serve as a primary point of contact for resident questions, needs, and concerns.
• Maintain regular check-ins with residents, especially during the first 90 days.
• Partner with internal teams to resolve service issues and enhance the resident experience.
• Support community events, welcome activities, and engagement initiatives.
• Assist Sales and Marketing with tours and move-in support as needed.
• Document resident interactions and feedback accurately and professionally.

Requirements

• High school diploma or equivalent required.
• At least 2 years of experience in senior living, hospitality, resident services, or a related field (preferred).
• Strong communication and interpersonal skills with a heart for serving seniors.
• Organized, detail-oriented, and able to manage multiple priorities.
• Comfortable using Microsoft Office (Word, Excel, Outlook); Canva experience a plus.
• Ability to remain calm, empathetic, and solution-focused in fast-paced environments.

Work Environment & Schedule

• Community and office-based setting with frequent resident interaction.
• Primarily indoor work with occasional flexibility needed for events or move-ins.
• Schedule: Tuesday through Saturday, 8:30 AM to 5:00 PM.

Compensation

Starting pay rate is $23 per hour, with compensation varying based on experience and qualifications.

Benefits

• Daily pay option available.
• Medical, dental, and vision insurance options.
• Paid time off and paid sick leave.
• 403(b) company-matched retirement plan.
• Career growth opportunities.
• $15,000 life insurance payout provided by the company, with the option to purchase additional coverage.
• Employee assistance program and much more!

Why Join Us

• Make a real difference in residents' lives.
• Be part of a supportive, mission-driven team.
• Opportunities for growth and training.

About Us

Fellowship Square is a non-profit Christian Care Community that has been offering affordable senior housing for over 40 years while enhancing the quality of life and independence of our residents. We're a mission-driven organization that values and supports our dedicated team. We pride ourselves on providing an exceptional living experience for our residents while fostering a warm, family-like atmosphere for our staff.