Housing Navigator

Description The Housing Navigator provides intensive housing case management to participants in Housing Choice Voucher Programs, with a focus on clients experiencing high levels of difficulty in navigating the intricacies of applying for and maintaining assisted housing. The Housing Navigator performs eligibility interviews, determinations, inspections, unit transfers, and interim and annual reexaminations as well as providing landlord support and general client support with the goal of continued housing. Position Responsibilities Provides excellent customer service to both internal and external customers.Serves as the main housing liaison and advocate between local Continuum of Care (CoC), Front Door Coordinated Entry partners, landlords, housing specialists, applicants, and clientsResponsible for receiving and assessing referrals from Front DoorProvides intensive support to help clients rent and live successfully in the private housing market including assisting the client in gathering required documents; mitigating barriers such as transportation, credit reports, utility arrears and unfavorable landlord references; and assisting in problem resolution with landlords and program participantsConducts pre-lease briefing sessionsAdvocates on client’s behalf regarding leasing issues and compliance with regulatory and lease requirementsPerforms initial housing inspections and re-inspections for compliance with federal housing quality standards (HQS/NSPIRE-V)Conducts landlord recruitment and outreach to encourage renting to clients receiving housing assistanceAssists client households related to financial management and household budgetingProcesses initial lease-ups, unit transfers, interim and annual reexaminations for housing assistanceInterviews participants for recertifications, explains housing program obligations, verifies information on the reexamination/recertification forms, and determines continued eligibility of participantsCalculates Housing Assistance Payments (HAP) payment amounts, tenant rents and utility reimbursementsNegotiates repayment agreements for approval by the Program ManagerIssues Housing Choice Vouchers (HCV) to applicants, clients requesting to move, clients exercising portability options, or who require a smaller or larger unitResponds to landlord inquiries and concerns about specific contracts and the HCV programs in generalInitiates and executes HAP contractsInitiates Termination of Assistance of families for non-compliance, non-performance, or other grounds in conformance with established Housing Authority policy and proceduresMaintains participant and landlord files and documents historical record for each participant fileGenerates and mails correspondence or notices to landlords and participants for appointments, changes in rent, termination of assistance, etc.Prepares and distributes incoming/outgoing mail and files necessary information into client’s filesProvides data entry for all adjustments or changes to participant dataPrepares monthly reports to advise supervisor of caseload statusContributes to team effort by accomplishing all other duties assigned Safely operates a vehicle in the performance of job related duties.Other duties as assigned. To review the full job description for this position, please click the following link:Class Specifications | Housing Navigator | Class Spec Details Qualifications MINIMUM REQUIREMENTS AA degree, or 60 completed college creditsTwo (2) years of relevant experience in social services, public agencies, or property leasing/management A Valid Driver's LicenseOr any combination of education, experience, and training equivalent to the above Minimum Requirements DESIRED EXPERIENCE AND TRAINING Bachelor’s degree in social work, public administration, psychology, political science or related fieldSocial service experience with direct client interactionsKnowledge of the principles and practices of legal, ethical, and professional rules of conductKnowledge of principles of recordkeeping, case files and records management OTHER REQUIREMENTS Must possess, or obtain upon employment, a valid Arizona driver’s license.Regular attendance is an essential function of this job to ensure continuity. Current Compensation And Benefits We are dedicated to fostering an inclusive and positive work environment. We offer competitive pay, outstanding benefits, and the chance to work with a committed team making a difference in our community. Located in the beautiful mountain town of Flagstaff, AZ, you’ll enjoy a unique quality of life with outdoor recreation, stunning scenery and a welcoming community. Our Total Compensation Package Includes Best-in-class Benefits And An Annual Salary Of $47,049.60 - $70,574.40, Based On The Candidate's Qualifications And Experience. Plus: Arizona State Retirement System with 100% MatchEmployees are members of Arizona State Retirement System (ASRS) with a mandatory contribution rate of approximately 12%Deferred Compensation Options Up to 4% Annual Pay for Performance IncreaseGroup Insurance including Health, Dental and Vision coverage Flexible & Health Savings Accounts 13 Paid Holidays, Vacation, Sick Leave, Personal Leave, Paid Parental Leave, Bereavement, Jury Duty Life Insurance, AD&D, Short- and Long-Term Disability and Voluntary Life Insurance First-Time Homebuyer Assistance Qualified Public Student Loan Forgiveness Employer Tuition Assistance Employee Clinic, Telehealth, Wellness Program & Incentives Tobacco Cessation Program Employer Assistance ProgramRecognition including Workiversary, Wonderful Outstanding Worker (WOW), On-the-Spot, 7k Award, and City Manager's Excellence Awards Employee Discounts: Mountain Line Bus Eco Pass, Aquaplex, and Recreation Centers Please note that Compensation and Benefits are subject to change based on future policy change, budgetary impact, and Council changes. The City of Flagstaff is looking for team members who are passionate about community, innovation, and quality of life. Come be a part of this cool community and see why the City of Flagstaff is a great place to work! The City belongs to Northern Arizona Public Employees Benefit Trust (NAPEBT), a consortium formed to combine resources and leverage buying power in order to provide comprehensive and cost-effective benefits to employees. NAPEBT currently includes the City of Flagstaff, Coconino County, Coconino Community College, Flagstaff Unified School District, Mountain Line, Kachina Village Improvement District, and the Coconino County Accommodation School. NAPEBT continually works to ensure a better benefits package than any of the employers could offer individually, which keeps benefits costs down for employees. INSURANCE Benefits include medical, prescription, dental, vision, life insurance, and short and long term disability options. RETIREMENT Employees are members of Arizona State Retirement System (ASRS), Public Safety Personnel Retirement System (PSPRS), or the Elected Officials Retirement Plan (EORP) based on eligibility requirements. DEFERRED COMPENSATION Employees may make pre– or post-tax contributions to a 457 Retirement Plan through Voya, Nationwide, or Mission Square account via Payroll Deduction. Our comprehensive benefits package includes healthcare benefits, Arizona State or Public Safety Retirement, annual vacation, 13 paid holidays, paid Parental Leave, an offsite health clinic, Employee Assistance Program, wellness program and incentives, First-Time Homebuyer Assistance Program, Tuition Assistance Program, and so much more. The City of Flagstaff is a Qualified Public Student Loan Forgiveness Employer. To view comprehensive benefits information, click here 01 Please indicate your highest level of education. High school diploma or GEDAssociate’s degree or 60 college creditsBachelor’s degreeMaster’s degree or higherI do not have any educational degrees 02 What is your highest level of education in social work, public administration, psychology, political science or related field? High school diploma or GEDAssociate’s degree or 60 college creditsBachelor’s degreeMaster’s degree or higherI do not have a degree in any of the fields listed or in a related field. 03 How many years of relevant experience in social services, public agencies, or property leasing/management do you have? NoneZero to less than one yearOne to less than two yearsTwo or more yearsThree to less than four yearsFour or more years 04 Do you possess a valid driver's license? YesNo 05 Do you have experience serving as a liaison between agencies, service providers, landlords, and clients? YesNo 06 How much experience do you have serving as a liaison between agencies, service providers, landlords, and clients? No experienceLess than one yearOne to two yearsThree to four yearsFive or more years 07 Do you have experience assisting clients in overcoming barriers to securing or maintaining housing (e.g., transportation, credit issues, landlord references, utility arrears)? YesNo 08 How much experience do you have assisting clients in overcoming barriers to securing or maintaining housing (e.g., transportation, credit issues, landlord references, utility arrears)? No experienceLess than one yearOne to two yearsThree to four yearsFive or more years 09 Do you have experience completing housing assistance tasks such as lease-ups, unit transfers, interim/annual reexaminations, eligibility determinations, or voucher issuance? YesNo 10 How much experience do you have completing housing assistance tasks such as lease-ups, unit transfers, interim/annual reexaminations, eligibility determinations, or voucher issuance? No ExperienceLess than one yearOne to two yearsThree to four yearsFive or more years 11 Do you have experience conducting housing inspections or ensuring compliance with housing quality standards (HQS, NSPIRE, or similar regulatory frameworks)? YesNo 12 How much experience do you have conducting housing inspections or ensuring compliance with housing quality standards (HQS, NSPIRE, or similar regulatory frameworks)? No experienceLess than one yearOne to two yearsThree to four yearsFive or more years 13 Do you have experience managing case files, maintaining documentation, performing data entry, or working with case management/housing software? YesNo 14 How much experience do you have managing case files, maintaining documentation, performing data entry, or working with case management/housing software? No experienceLess than one yearOne to two yearsThree to four yearsFive or more years 15 This position is posted with the full salary range indicating future potential earnings; however, the actual hiring salary for this position is dependent upon relevant experience and qualifications above minimum requirements and position funding. This position is budgeted for the following range: $22.62- $28.28. Are you okay with that pay range? YesNo Required Question