Resident Manager

About Hillcrest Transitional Housing

Hillcrest Transitional Housing is a nonprofit organization dedicated to helping homeless families, singles, and youth become self‑supportive, self‑reliant members of society. The organization offers a structured educational program and transitional housing in a caring, supportive environment, focusing on long‑term self‑sufficiency rather than short‑term emergency care. Programs are designed to move adults and youth toward stability through life skills training, employment support, budgeting classes, and individualized case management. Hillcrest serves adults, teens, and young adults through both short‑term and longer‑term housing options, along with practical assistance such as food, transportation support, medical and dental services, and educational resources. Transitional Housing services in multiple Missouri counties further support homeless individuals and families in securing and maintaining rental housing.

Role Description

The Resident Manager is a part‑time, on‑site role located at our various campuses (Lees Summit, MO; Independence, MO; Sugar Creek) responsible for supporting the daily operations of a Hillcrest transitional housing facility.

• Oversee safety, cleanliness, and orderly functioning of the property.
• Monitor adherence to program guidelines and provide consistent, respectful support to residents.
• Coordinate with case managers and volunteers to support the Programs team.
• Assist with resident orientation and move‑in/move‑out processes.
• Help ensure residents attend required classes and appointments.
• Maintain documentation related to resident activities and report facility or safety concerns.
• Respond to basic resident needs in a professional, trauma‑informed manner.
• Provide occasional evening or weekend coverage as needed.
• Participate in staff meetings and collaborate with community partners to uphold Hillcrest’s mission.

Qualifications

• Ability to provide supportive, professional guidance to residents while upholding program rules and boundaries.
• Strong communication and interpersonal skills for effective collaboration with residents, staff, volunteers, and community partners.
• Organizational and time‑management skills to handle multiple tasks, maintain records, and follow established procedures.
• Basic administrative and computer skills, including email, document handling, and data entry.
• Experience or strong interest in social services, housing programs, or working with individuals and families facing homelessness (beneficial).
• Ability to remain calm in challenging situations, apply problem‑solving skills, and use sound judgment in responding to concerns.
• Commitment to a gender‑neutral, non‑discriminatory, trauma‑informed approach when working with diverse populations.
• High school diploma or equivalent required; additional education or training in social work, human services, or related fields is a plus.
• Ability to read, write, and speak English independently of assistance.

Compensation

This position is unpaid and offers a free one‑bedroom apartment in exchange for Resident Manager duties.