Resident Manager

Key Responsibilities

• Lead and manage all leasing activities to achieve occupancy, revenue, and resident retention goals.
• Conduct apartment tours and deliver an exceptional first impression of the FLATS brand.
• Manage the leasing process from initial inquiry through lease execution.
• Oversee prospect follow-up and leasing pipeline management to maximize conversion.
• Maintain knowledge of pricing, availability, concessions, and community amenities.
• Monitor leasing performance, traffic, lead sources, and conversion metrics, implementing strategies to improve results.
• Maintain the property's social media presence in partnership with the marketing team.
• Monitor and respond to online reviews in a timely, professional manner while promoting positive resident engagement.
• Assist with marketing initiatives and outreach events that increase community visibility and leasing traffic.
• Own the resident journey from prospect through move-out.
• Complete move-in processing and lease charges in Yardi.
• Conduct a 48-hour move-in follow-up and coordinate Inventory Condition Forms.
• Serve as the primary point of contact for resident questions, concerns, and amenity reservations.
• Plan and coordinate resident appreciation events and community engagement activities that enhance resident satisfaction and retention.
• Manage renewal outreach, communication, and lease execution.
• Maintain renewal tracking and reporting.
• Develop proactive retention strategies to improve renewal performance.
• Partner with the Property Manager to achieve occupancy and retention goals.
• Process notices to vacate in Yardi.
• Cook up move-out communication and scheduling.
• Conduct final move-out walkthroughs.
• Partner with the maintenance team to ensure timely apartment turns and make-ready completion, minimizing vacancy loss.
• Maintain accurate resident records and lease documentation.
• Partner with maintenance to coordinate resident service expectations, apartment readiness, and unit turn schedules.
• Collaborate with onsite teams to deliver an exceptional resident experience.
• Identify and support operational process improvements that increase efficiency and resident satisfaction.

Qualifications

• Active Leasing License required.
• Property management, hospitality, or customer service experience preferred.
• Strong communication, organization, and problem-solving skills.
• Experience with Yardi or similar software preferred.