Resident Manager

About FLATS FLATS® is a real estate company built around lifestyle and known for its creative approach to urban apartment living. We pride ourselves on being “anything but expected,” with a mission to “bring big style to smart spaces.” Through thoughtfully designed homes and smart technology, we create what we call the FLATS life: homes with soul that embrace value, individuality, and community. Position Overview The Resident Manager at The Hall Lofts, a community of 358 apartments, is accountable for onsite operations centered on the resident life cycle. You’ll manage the resident experience from first tour through move out, with the goal of the highest possible resident satisfaction. You’ll train, mentor, and develop the team, and help meet owner and partner performance goals, including the operating budget and marketing plan. This position supervises and trains the leasing consultants and reports to the Property Manager. It is fully onsite, Monday through Friday. Hybrid and remote work are not available. Requirements Compliance and Records Conduct all business in line with company policies and procedures, Fair Housing laws, the Americans with Disabilities Act, the Minnesota Human Rights Act, Minnesota landlord and tenant law (Minnesota Statutes Chapter 504B), and all other laws covering residential units and employmentMaintain appropriate resident communicationsKeep accurate property records, including lease agreements, applications, renter’s insurance, and related documentationReport all liability and property incidents to the Area Manager immediately and make sure incident reports are filed according to best practices Team Leadership Maintain the leasing staff schedule and approve payroll based on business needsHire, train, motivate, supervise, and when needed terminate onsite leasing team members, in collaboration with the Property Manager. This includes onboarding, annual performance reviews, and timesheet approvalLead ongoing training with office staff on paperwork, workplace safety, and other topics as needed Reporting And Customer Experience Prepare daily, weekly, and monthly reporting on leasing activity and operationsBuild a strong customer service cultureGuide the leasing team so reputation management, social media, website, and internet listing service (ILS) engagement meet business benchmarksMonitor customer experience surveys, celebrate wins, spot areas for improvement, and work with the team to put solutions in place Property and Resident Operations Conduct physical property inspections to keep curb appeal at a high standardManage the make ready process with the Chief Engineer so every resident gets a great move in experienceWork with service teams to resolve problems quickly, and own the resolution of resident complaintsOrganize and coordinate resident engagement events Leasing and Renewals Give informative, personalized tours that turn into new leasesHold personalized renewal conversations to understand residents’ current and future needs and secure renewals Qualifications Education Bachelor’s degree or designation in a related field. Two years of management experience may be considered in place of a degree Experience 2 to 3 years of experience in multifamily leasing or property managementBackground in customer service and team leadership, with a proven track recordKnowledge of landlord and tenant lawExcellent attention to detail and organizational skillsStrong computer skills, including Yardi and Microsoft Office 365 (Excel, PowerPoint, Word, and Teams)Experience with Willow Bridge, Greystar, Cushman & Wakefield, Sherman Associates, Stuart Co., or a similar operator is a plus Licenses Active Minnesota real estate license, as required by applicable license law. If not currently held, it must be obtained within 120 days of hireValid driver’s license Work Environment and Physical Demands This onsite position works in a professional office environment within the community. The role regularly requires talking and listening, and frequently requires standing, walking, using hands to handle or feel objects, and reaching with hands and arms. Benefits $30 to $33 per hour, nonexempt, paid twice a month10% KPI bonus, paid quarterlyMedical, dental, and vision insurance401(k) with employer matchPaid time off Candidates may also be asked to complete a short work style assessment. It helps us understand how you like to work and communicate, and it is never used as a pass or fail screen. As part of our hiring process, we use artificial intelligence tools to support our recruiting team’s work. These tools do not make hiring decisions or replace the work of our hiring contributors. Flats LLC does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.