Resident Manager

About the role

Since 2012, AMH has become a leading single‑family rental company and homebuilder, recognized as a top employer by Fortune and Great Place To Work®. The Resident Manager will oversee a portfolio of single‑family homes, ensuring a superior resident experience, resolving customer‑service issues, optimizing resident retention, and processing documentation throughout the tenant lifecycle.

Responsibilities

• Foster positive relationships with residents in the assigned portfolio.
• Respond promptly and professionally to resident inquiries, striving for swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move‑out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to all organizational systems, programs, training, policies, and procedures.

Requirements

• High School Diploma/GED required.
• Bachelor’s degree in real estate, finance, business management, or a related field preferred.
• Minimum of three (3) years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
• Real Estate License and any permits/certifications required by the state’s real estate commission to engage in property management.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
• Experience with property management software a plus.
• Excellent verbal and written communication skills.
• Strong tenant relationship management and negotiation skills.

Compensation

The anticipated pay range for this position is $63,909.00 to $79,864.00 annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation

This position is eligible to receive quarterly bonus payments.

Perks and Benefits

• Medical, dental, and vision insurance options.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Dependent Savings Accounts.
• 401(k) with company matching contributions.
• Employee Stock Purchase Plan.
• Tuition reimbursement program.
• 9 paid holidays per year.
• Paid Time Off (PTO) accrual at 0.0577 hours per hour worked, up to a maximum of 120 hours per year.