Resident Maintenance Technician

About the role

The Resident Maintenance Technician position at KNAPP involves providing comprehensive maintenance support for automated storage and retrieval systems and storage/picking systems installed at customer sites. This role requires a strong background in mechanical and electrical systems, with a focus on maintaining high levels of equipment utilization and efficiency.

Responsibilities

• Rectify electro-mechanical faults and provide specialist technical assistance as a support technician
• Respond to emergency calls from customers
• Ensure safety in all activities and promote successful task completion
• Provide first-class responses to customer inquiries, aiming for a first-time right policy
• Handle setup and calibration of precision automation equipment
• Create strong working relationships with customers and their operational agents
• Train customer's maintenance teams as needed
• Maintain quality of service by ensuring effective communication with customers
• Write and maintain clear reports
• Execute site quality procedures, safety procedures, and statutory procedures
• Participate in regular meetings to discuss activities and progress
• Support the maintenance of customer's installed systems
• Log and manage spare parts usage appropriately with the KNAPP Spare Parts team
• Maintain proper care and maintenance of tooling and equipment
• Ensure flexibility and the best use of skills and capabilities
• Avoid discrepancies in time sheets and documents, submitting them for approval on a bi-weekly basis

Requirements

• Associate degree in Electrical Engineering, Mechanical Engineering, Automation or related field, or equivalent combination of education and experience
• 0-3 years of direct experience in providing repairs on various types of machinery systems, including electrical, mechanical, pneumatic, and hydraulic systems
• 0-3 years of experience in equipment maintenance, modifications, and design
• Experience in repairing, troubleshooting, and maintaining PLC-based machinery, highly automated, and robotic equipment and control systems
• Talent and commitment to provide unique interpretations or analyses of KNAPP systems to customers
• Excellent communication and customer service skills, both written and verbal
• Bilingual (English/Spanish or English/German) preferred but not required
• Strong problem-solving capabilities and process-oriented mentality
• Hands-on experience and a team player committed to improving processes
• Experience in reducing costs through processes and efficiencies

Skills

• Ability to work against a timeline to complete reactive repairs
• Ability to interact with on-site management, keeping them informed of repair and maintenance progress and addressing their concerns professionally
• Ability to show hands-on ownership of issues to achieve quick time resolution
• Ability to appreciate health and safety considerations with regard to given tasks and carry out risk assessments
• Ability to read assembly drawings and follow set up instructions, assembly drawings, and checklists
• Strong attention to detail and excellent follow-up skills
• Basic computer literacy with Microsoft Office skills
• Willingness to learn and adapt to changing role requirements
• Appreciation of cultural diversity
• Ability to perform all other duties as assigned

Benefits

• Industry competitive compensation
• Great benefits with employer contributions for health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability, and more!
• 401(k) with generous employer match and no vesting!
• Paid vacation and holidays
• Profit sharing
• Paid parental leave
• Subsidized childcare
• Tuition reimbursement
• Pet insurance
• Corporate social responsibility including recycling, sustainability, and volunteering

KNAPP

KNAPP is an equal opportunity employer committed to a diverse workforce. KNAPP is committed to a drug-free workplace and requires strict adherence to its drug-free workplace policy. KNAPP is also committed to supporting and respecting all individuals without discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran status, disability status, or any other basis protected by law.