Resident Maintenance Technician

About the role

The Resident Maintenance Technician position at KNAPP involves providing comprehensive maintenance support for automated storage and retrieval systems and storage and picking systems installed at customer sites. This role requires a strong background in mechanical and electrical troubleshooting and maintenance.

Responsibilities

• Rectify electro-mechanical faults and provide specialist technical assistance
• Respond to emergency calls from customers
• Ensure safety in all activities and promote successful task completion
• Provide first-class responses to customer inquiries, aiming for a first-time right policy
• Handle setup and calibration of precision automation equipment
• Create strong working relationships with customers and their operational agents
• Train customer's maintenance teams as needed
• Maintain quality of service by ensuring effective communication with customers
• Write and maintain clear reports
• Execute site quality procedures, safety procedures, and statutory procedures
• Participate in regular meetings to discuss activities and progress
• Support the maintenance of the customer's installed system
• Log and manage spare parts usage appropriately
• Maintain proper care and maintenance of tooling and equipment
• Ensure flexibility and the best use of skills and capabilities
• Avoid discrepancies in time sheets and documents

Requirements

• Associate degree in Electrical Engineering, Mechanical Engineering, Automation or related field, or equivalent combination of education and experience
• 0-3 years of direct experience in providing repairs on various types of machinery systems, including electrical, mechanical, pneumatic, and hydraulic systems
• 0-3 years of experience in equipment maintenance, modifications, and design
• Theoretical and operational experience in the repair, troubleshooting, and maintenance of PLC-based machinery, highly automated, and robotic equipment and control systems
• Talent and commitment to provide a unique interpretation or analysis of KNAPP systems to customers
• Excellent communication and customer service skills, both written and verbal
• Bilingual (English/Spanish or English/German) preferred but not required
• Strong problem-solving capabilities and process-oriented mentality
• Hands-on experience and a team player committed to improving processes
• Experience in reducing costs through processes and efficiencies

Qualifications

• Ability to work against a timeline to complete reactive repairs
• Interact with on-site management, keeping them informed of repair and maintenance progress and addressing their concerns professionally
• Show hands-on ownership of issues to achieve quick time resolution
• Appreciate health and safety considerations with regard to given tasks and carry out risk assessments
• Read assembly drawings and follow set up instructions, assembly drawings, and check lists
• Strong attention to detail and excellent follow-up skills
• Computer literate with basic Microsoft Office skills
• Willingness to learn and adapt to changing role requirements
• Appreciation of cultural diversity
• Perform all other duties as assigned

Benefits

• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability, and more!
• 401k with a very generous employer match and no vesting!
• Paid vacation & holidays
• Profit sharing
• Paid parental leave
• Subsidized childcare
• Tuition reimbursement
• Pet insurance
• Corporate social responsibility including recycling, sustainability, and volunteering

Pay

Industry competitive compensation

Schedule

Flexible schedule to accommodate travel and weekend work as required