Resident Maintenance Specialist

Responsibilities

• Oversight of a portfolio of maintenance work, ensuring progress from initiation to completion.
• Assistance in managing Capital Improvement Projects and vendors.
• Collaboration with the Supervisor of Market Maintenance/Director of Property Operations, Field Schedulers, and Vendor Performance Specialist to meet service order metrics.
• Review and document maintenance requests in company systems.
• Assign work orders to internal or external resources, following company guidelines.
• Manage vendor bids and approve change orders when necessary.
• Provide recommendations to leadership regarding vendor utilization and pricing.
• Determine the cost of proposed solutions using company guidelines.
• Dispatch clear and timely instructions to vendors for resolution of maintenance problems.

Requirements

• High School Diploma/GED required.
• Minimum one year of experience in construction/maintenance, property management, logistics scheduling/dispatching preferred.
• Basic understanding of single-family home systems and components (appliances, HVAC, etc.).
• Bilingual (English/Spanish) verbal and written skills are preferred.
• Intermediate knowledge and experience in Microsoft Office and PC skills.
• Intermediate knowledge and experience of Customer Service Software Applications, VOIP phone systems, CRM, InContact, and Balto.
• Excellent verbal and written communication, problem-solving, time management, and conflict resolution skills.
• Flexibility to work weekends and evenings if assigned.

Pay & Benefits

• The anticipated pay range/scale for this position is $23.19 to $27.83 Hourly.
• Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.
• This position is eligible to receive quarterly bonus payments.
• Perks and Benefits include medical, dental, and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program.
• The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

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