Resident Maintenance Manager

About the role

At AMH, we're dedicated to simplifying the home leasing experience through professional management and maintenance support. Our Resident Maintenance Manager (RMM) oversees all occupied maintenance operations and related expense management within a district.

Responsibilities

• Manages a team responsible for occupied maintenance operations and logistics.
• Accountable for hiring, onboarding, and training team members.
• Maintains oversight of occupied maintenance expenses to ensure alignment with the District Budget.
• Collaborates with cross-functional teams to ensure timely and thorough completion of all maintenance activities within the assigned territory.
• Conducts periodic field observations with Field Maintenance Technicians, including scheduled site visits and inspections of storage rooms to ensure cleanliness and proper inventory management.
• Supports semi-annual cycle counts of storage inventory.

Requirements

• High school diploma/GED required.
• Bachelor’s degree or technical training certification preferred.
• Minimum five (5) years of progressive operations or multi-unit leadership experience required.
• Experience in a field-based or property management environment preferred.
• Experience leading teams required.
• Scheduling, dispatching, or resource allocation experience strongly preferred.
• Valid driver's license and satisfactory driving record required.
• Keen understanding of operations and/or property management, including the ability to assess operational strengths and weaknesses, recognize cost savings opportunities, and implement processes for improved efficiency, service, profitability, and growth.
• Working knowledge of residential maintenance operations, including general familiarity with maintenance tools and equipment.
• Technically savvy with the ability to leverage systems and tools effectively. Demonstrates strong understanding of data, analytics, and reporting to identify trends and support decision-making.
• Possesses working knowledge of financial statements, including P&L reports, and understands budget impacts and cost drivers.
• Strong knowledge of Microsoft Office (Word, Excel, Outlook) required.
• Solid planning, organizing, negotiating, and leadership/supervisory skills; ability to focus and align teams around initiatives and facilitate progressive change.
• Demonstrated knowledge of occupational hazards and safety methods (OSHA) preferred.
• Strong staffing, development, and appraisal skills.
• Entrepreneurial spirit and willingness to take prudent risks.
• Excellent verbal, written, and presentation skills.
• Solid customer service, quality, and results orientation.
• Able to interact effectively at all levels and break down barriers across departments and diverse cultures.
• Must be able to operate a motor vehicle.
• Must be able to lift/carry: 50 pounds to waist height, 50 pounds to shoulder height, 20 pounds above the head.

Compensation

The anticipated pay range/scale for this position is $80,155.00 to $100,182.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience. Additional Compensation includes quarterly bonus payments, medical, dental and vision insurance, flexible spending accounts and/or health savings accounts, dependent savings accounts, 401(k) with company matching contributions, employee stock purchase plan, and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.