Resident Guest Care Support, Los Angeles - Pico Union, CA

Responsible Duties

• Ensure safety and security of the recuperative care facility.
• Conduct daily facility and equipment inspections and perform routine room checks.
• Perform Resident/Guest intake responsibilities, including greeting and providing orientation.
• Develop rapport with Resident/Guests and gather feedback to improve services.
• Create, lead, or support engagement activities for Resident/Guests.
• Assist nursing, case management, and external partners with Resident/Guest appointments and care coordination.
• Aid in managing bed availability, Resident/Guest tracking, and documentation.
• Assist Lead staff or Program Management with inventory checks and supply logs.
• Maintain accurate records including daily shift notes, incident reports, and Emergency Action Plan documentation.
• Respond to Resident/Guest concerns and provide support using trauma-informed and Resident/Guest-centered approaches.
• Attend required meetings and training, including shift handoff and specialized training like BLS, Crisis Prevention, Harm Reduction, Trauma-Informed Care, and DEI.
• Perform laundry, boutique, and mealtime support duties.
• Assist with basic housekeeping tasks as needed.
• Remain flexible to adapt to schedule changes and work additional shifts as necessary.

Qualifications

• Minimum 2 years of experience in caregiving, recuperative care, shelter-based care, or a related supportive services environment (preferred).
• Ability to perform and prioritize multiple tasks effectively in a fast-paced environment.
• Must be able to work a schedule consisting of five (5) eight (8) hour shifts.
• Current BLS certification is preferred but not required.
• Strong oral and written communication skills.
• Ability to communicate effectively with staff, Resident/Guests, and external partners.
• Bilingual in Spanish a plus.
• TB clearance required within 30 days of hire.

Physical Requirements

• Standing and walking 90% of the time.
• Frequent bending/stooping, squatting, reaching, twisting, turning, kneeling, lifting/pulling/pushing up to 50 pounds.
• Utilize conversational speech for effective verbal communication.
• Noise level is high in some client care areas.