Resident Forklift Technician

Job Summary

Troubleshoot, repair, and maintain industrial vehicles, including forklifts, railcar movers, container handlers, and terminal tractors at a designated customer location. Serve as the primary on-site service professional, providing routine maintenance, diagnostics, breakdown repairs, and equipment support while building strong customer relationships.

Essential Functions

• Diagnose and troubleshoot equipment breakdowns and perform repairs to minimize downtime and maximize customer productivity.
• Perform routine scheduled maintenance, inspections, and preventative maintenance according to manufacturer and customer requirements.
• Repair or replace defective components, lubricate moving parts, and troubleshoot hydraulic, electrical, fuel, and mechanical systems.
• Set up and operate lathe, drill press, grinder, and other metalworking tools to fabricate and repair parts as needed.
• Inspect equipment and used parts to determine wear and recommend repairs based on manufacturer specifications.
• Review completed repairs and maintenance findings with customer contacts, communicating equipment status and maintenance recommendations.
• Generate repair estimates and identify opportunities for additional service work when needed.
• Utilize the Mobile Service application to complete work orders, document repairs, capture customer signatures, and close jobs accurately.
• Maintain a strong on-site presence by partnering with customer personnel to proactively identify and resolve equipment issues.
• Provide daily status updates to service leadership and communicate customer concerns, operational issues, and equipment needs.
• Ensure a safe work environment by adhering to all company, customer, and OSHA safety requirements.

Position Qualifications

• High School Diploma or equivalent required. Vocational or technical certification preferred.
• 2+ years of experience in a service technician, maintenance technician, forklift technician, or related role.
• Previous experience with hydraulics, electrical systems, and computer diagnostics.
• Ability to interpret and apply electrical and hydraulic schematic diagrams.
• Valid Driver's License and driving record acceptable to company insurance requirements.
• Ability to work independently with minimal supervision while effectively managing priorities.
• Strong troubleshooting and problem-solving skills.
• Strong attention to detail, project management, and organizational skills.
• Excellent written and verbal communication skills with the ability to interact professionally with customers and internal teams.
• Ability to maintain positive customer relationships and represent Towlift on-site.
• Adhere to the company's core values.

Benefits

• Hrs: Monday - Friday 7:00 am - 3:30 pm
• Incentives: $2,000 sign-on bonus and referral bonus opportunities
• Compensation: Competitive salary with monthly bonus opportunities
• Health Benefits: Comprehensive benefits include medical, dental, vision along with additional plan options (opportunity to earn monthly premium discounts)
• Free Telehealth Benefits: Receive virtual medical care through Teledoc with a $0 copay, offering a convenient alternative to in-person visits
• Retirement Savings: 401(k) with employer match and profit-sharing eligibility
• Vacation/Holidays: 3 weeks PTO annually prorated in the first year, and 10 paid company holidays
• Reimbursements & Programs: Annual Boot Allowance, Prescription Safety Glasses, Gym Reimbursement, and Tool Loan Program
• Company provided: Modern service van: Including fuel card and maintenance, Laundered uniforms, Technology: Laptop and iPhone, Specialized tools, PPE

Company Provided

• Modern service van: Including fuel card and maintenance
• Laundered uniforms
• Technology: Laptop and iPhone
• Specialized tools
• PPE

Company Information

We are a 3rd generation family-owned company. Our core values shape our culture and drive us to deliver the best for our employees and customers. We uphold a culture of: Positivity | Teamwork | Self-development | Integrity | Community Service | Safety

Benefits

• Hrs: Monday - Friday 7:00 am - 3:30 pm
• Incentives: $2,000 sign-on bonus and referral bonus opportunities
• Compensation: Competitive salary with monthly bonus opportunities
• Health Benefits: Comprehensive benefits include medical, dental, vision along with additional plan options (opportunity to earn monthly premium discounts)
• Free Telehealth Benefits: Receive virtual medical care through Teledoc with a $0 copay, offering a convenient alternative to in-person visits
• Retirement Savings: 401(k) with employer match and profit-sharing eligibility
• Vacation/Holidays: 3 weeks PTO annually prorated in the first year, and 10 paid company holidays
• Reimbursements & Programs: Annual Boot Allowance, Prescription Safety Glasses, Gym Reimbursement, and Tool Loan Program
• Company provided: Modern service van: Including fuel card and maintenance, Laundered uniforms, Technology: Laptop and iPhone, Specialized tools, PPE

Company Information

We are a drug-free workplace. All positions require pre-employment screening.