Resident Experience Specialist - Flamingo Crossings Village

About the Role

American Campus Communities and the Walt Disney World Company have partnered to create an unforgettable opportunity to work alongside two world-class organizations at Flamingo Crossings Village, home to thousands of Disney Program participants. As a Resident Experience Specialist, you will create a vibrant community and dynamic living experience supporting the Cast Members of the Disney Program, focusing on excellent customer service and adherence to American Campus Basic Operating Standards and Systems (BOSS). This role serves as a resource to both residents and partners, providing unparalleled customer service while supporting all American Campus Communities policies and procedures.

Responsibilities

• Understand, support, and abide by all American Campus Communities policies and procedures while providing unparalleled customer service and respect for residents.
• Work a structured administrative shift in the office each week as determined by your supervisor, which may include evenings, overnight, weekdays, weekends, and/or holidays.
• Participate fully in the preparation, administration, and execution of weekly Turns, Move-Ins, and Move-Outs, as well as all necessary facility operations.
• Work assigned "On-Call" shifts, which may include weekdays, weekends, and/or holidays. These shifts are a required part of the position and may occur at any time during the day, evening, or overnight.
• Assist in the training and onboarding of newly hired staff members.
• Participate in a Shift Lead rotation, ensuring tasks assigned by management are completed on each shift by fellow Resident Experience Specialists and Community Assistants, and communicate status to management appropriately.
• Serve as an American Campus representative and liaison in all interactions.
• Comply with the Photo, Video, and Voice Recording Policy, as certain activities may be recorded for quality control and training purposes.
• Contribute to a culture of inclusion, diversity, and equality in the workplace and community, aligning with the organization’s evolving goals.
• Demonstrate commitment to the community by participating in shared responsibilities, such as maintaining cleanliness and pride in the property.

Requirements

• A graduate, Bachelor's, or Associate's degree or diploma in progress or completed from an accredited college or university, or an equivalent combination of education and experience.
• Customer service experience through effective interpersonal communication, both verbal and written, with internal and external customers.
• Ability to carry out instructions, problem-solve, collaborate, and work in a team environment.
• Skills in writing correspondences, presenting information, and responding to inquiries or complaints.
• Permanent work status classification in the United States (sponsorship is not available for this role).

About the Company

American Campus Communities is the nation’s largest developer, owner, and manager of high-quality student housing communities. The organization partners with universities to develop, upgrade, or manage on-campus and off-campus housing, delivering the best possible experience for students at every price point. The mission is to provide students with the resources and environment they need to succeed academically and personally, driven by a culture of shared values, inclusion, and a commitment to excellence.