Resident Experience Coordinator - The Gild - Luxury Lease Up

Essential Job Duties And Responsibilities

• Assist Resident Experience Specialists with the planning and execution of resident events and programs, including logistics, vendor coordination, and on-site support.
• Manage event set-up and breakdown, ensuring that all necessary materials and equipment are in place.
• Greet and assist residents at events, ensuring a positive and welcoming experience.
• Aid in the preparation of event materials, such as flyers, invitations, and decorations.
• Track event attendance and gather resident feedback to contribute to ongoing program improvement.
• Foster a welcoming and inclusive community atmosphere that encourages resident interaction and a sense of belonging.
• Aid in the development and implementation of resident communication strategies, including newsletters, social media updates, and on-site announcements.
• Respond to resident inquiries and requests in a timely and professional manner.
• Coordinate community outreach initiatives and partnerships.
• Maintain accurate records and documentation related to resident events and programs.
• Aid in the management of event budgets and vendor contracts.
• Provide administrative support to the Resident Experience team as needed.

Skills And Experience

• A high school diploma or equivalent required; a bachelor's degree in Hospitality Management, Event Planning, Marketing, or a related field preferred.
• Minimum of 1 year of experience in event planning, customer service, or a related field.
• Excellent communication, interpersonal, and organizational skills.
• Strong attention to detail and ability to multitask effectively.
• Proficiency in Microsoft Office Suite and basic computer skills.
• Exceptional customer service skills and a positive, can-do attitude.
• Ability to work independently and as part of a team.
• Ability to work a flexible schedule, including evenings and weekends as needed.
• Valid driver's license with no major infractions in the last 12 months.

Additional Considerations For Luxury Communities

• Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service.
• Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services.
• Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property.
• Demonstrate expertise in concierge services, resident events, and lifestyle programming tailored to the discerning tastes of a luxury clientele.

Regional Laws And Regulations

• The Resident Experience Coordinator must be knowledgeable of and comply with all applicable state and federal laws and regulations, including Fair Housing laws, landlord-tenant laws, and privacy laws.
• Specific regional considerations include: Arizona, California, Colorado, Florida, Georgia, North Carolina, South Carolina, Utah, Tennessee, Virginia.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is often exposed to outside weather conditions.
• The noise level in the work environment is usually moderate.