Resident Experience Coordinator

Position Responsibilities

• Assisting residents with activities of daily living while maintaining dignity and respect
• Passing meal trays and assisting residents during meal service
• Participating in change-of-shift rounds to help reduce fall risk and improve resident safety
• Conducting visits with all new admissions on Days 1, 2, and 3 following admission
• Making follow-up calls to responsible parties (RPs) on Days 1, 3, and 7 after admission
• Completing Angel Rounds documentation for assigned residents
• Identifying resident needs, concerns, and opportunities for improvement
• Communicating findings daily to Administration, Admissions, DON, DSD, and other department leaders as appropriate
• Presenting resident concerns, trends, and outcomes during monthly QAPI meetings
• Collaborating with licensed nurses and the interdisciplinary team to promote quality care and positive resident outcomes
• Maintaining accurate and timely documentation

Qualifications

• Active California Certified Nursing Assistant (CNA) certification required
• Passion for serving seniors and enhancing the resident experience
• Strong communication and customer service skills
• Reliable, organized, and team-oriented
• Able to work effectively in a fast-paced healthcare environment