Resident Concierge

About the role

Resident Concierge team members deliver the highest quality customer service to all Life Time Living residents and guests by accurately answering questions and connecting residents to the Life Time Living community and Life Time Athletic country clubs. They actively promote and represent the Life Time healthy way of life brand while consulting with prospective residents to provide tailored residential recommendations, directly contributing to Life Time Living’s acquisition and retention goals.

Responsibilities

• Operates as the first point of contact for residents and guests in a manner aligned with the Life Time brand, including answering incoming phone calls and emails
• Proactively builds relationships with residents and guests, regularly creating extraordinary experiences
• Acquires and maintains knowledge to appropriately connect and assist all residents with Life Time Athletic country club programming, events, pricing, and policies
• Serves as the point of contact for new resident acquisition and resident retention interactions
• Engages in problem solving and service recovery for resident questions and concerns, utilizing appropriate tools and resources
• Understands the interests and needs of prospective residents to provide personalized residential recommendations based on knowledge of the Life Time Living community
• Assists residents with account maintenance and processes resident needs, changes, and transactions
• Represents Life Time Living through persistent and enthusiastic outreach, contributing to resident acquisition and retention goals
• Manages and maintains resident services, such as package pick-ups
• Assists with community engagement through planning, promotion, and execution of resident events

Requirements

• High School Diploma or GED
• 1 to 3 years of experience in sales or customer service
• Ability to sit, stand, walk, and reach
• Commitment to serve others
• Effective communication skills
• Passion for living a healthy way of life
• Ability to multi-task and deliver high-quality customer service in a fast-paced environment
• Must be able to stand for 4 hours at a time

Preferred Qualifications

• Bachelor’s Degree in Hospitality
• Experience in property management
• Experience as a leasing consultant