Concierge/ Resident Ambassador

Rate: $17–$20 per hour. Bilingual English/Spanish preferred.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off and Holiday Pay
• Overtime Opportunities
• Same Day Pay
• Monthly Employee Gift Giveaways
• Attendance Incentive Program
• Weekly “Thankful Thursday” Appreciation Events

About Us

Alameda Center is redefining what a nursing facility can be. We combine the warmth of a close-knit community with a commitment to exceptional clinical care, creating an environment where residents receive personalized attention and employees have the support they need to excel. You’ll work alongside a collaborative team, accessible leadership, and professionals who take pride in doing things the right way. We believe in providing the resources, staffing support, and recognition our team deserves, because great care starts with a great workplace. Whether it’s a weekly Thankful Thursday, monthly staff giveaways, or simply leaders who show up and help, we work hard to ensure our employees feel valued every day. Join a team where your contributions are appreciated, and the care you provide truly makes a difference.

About the Role

The primary function of the Concierge is to support and promote the interests of the Residents. The goal of this position is to provide Residents with companionship, emotional support, and to facilitate communication between the patient and the staff on the unit. This may be done by filling in the gaps wherever necessary to ensure that Resident needs are met in a timely, dignified manner. The Concierge communicates the needs of the Residents to various departments and follows up to ensure that the issue is resolved and/or that the Residents’ needs are met. The Concierge assists not only the Residents but also the staff with non-nursing duties such as obtaining ice for a Resident, adjusting pillows, reading mail, and answering questions.

The Concierge ensures that all new admissions feel welcome during the admission process by coordinating with applicable departments to prepare vacant rooms and visiting with the resident daily for the first full week of admission to assist with adjustment. After the first week, the resident will be followed up on three times a week until discharge, transition to long-term care, or identification as needing extra Concierge services. The Concierge follows up with all long-term residents on a monthly basis unless otherwise instructed and walks all floors daily to ensure the overall well-being of staff and residents.

Responsibilities

• Work with the Admissions Department to ensure units are aware of new admissions and coordinate with nursing staff to ensure necessary equipment (e.g., bed, mattress, oxygen) is available.
• Check and prepare rooms for new Residents, including:
  • Ensuring previous resident’s personal belongings have been packed and removed.
  • Confirming terminal cleaning has been completed.
  • Verifying the bed is made, lights and call bell are working, and TV is functioning with the remote present.
• Assemble welcome baskets with essentials for Residents when applicable.
• Greet and escort each new Resident from the lobby to their room.
• Listen, encourage, and console Residents; interact with family members and provide support.
• Answer call bells and assist Residents if able; if not, ensure the request is communicated to appropriate staff and follow up to confirm needs are met.
• Receive and refer Resident complaints/concerns to the appropriate individuals through the Grievance Process.
• Establish good working relationships with Residents, families, and facility staff.
• Attend scheduled in-service training, supervisory meetings, and Resident Council meetings.
• Provide tours during off times or when admissions staff is unavailable.
• Assist with coordinating room changes when Residents transition from short-term to long-term care.
• Complete Concierge follow-up forms within 48 business hours of admission and before planned discharge.
• Email daily progress reports to administrative staff to communicate trending issues.
• Arrange for laundry to retrieve belongings from storage for Residents readmitted from the hospital.
• Prepare and distribute gift bags for Residents being discharged to the community, including ordering items for these bags.
• Monitor scheduled smoking sessions.
• Perform other tasks as deemed appropriate by the Administrator.

Requirements

• High school diploma or GED.
• Ability to read, write, speak, and understand the English language.
• Ability to make independent decisions when circumstances warrant such action.
• Willingness to seek out new methods and principles and incorporate them into existing practices.
• Ability to read and interpret financial records and reports.
• Knowledge of computer systems, applications, and office equipment.

Physical and Sensory Requirements

• Ability to move intermittently throughout the workday.
• Possess sight and hearing senses or use prosthetics that enable these senses to function adequately to meet position requirements.
• Meet general health requirements set forth by the Facility’s policies, which may include a medical and physical examination.
• Job may require lifting residents, equipment, or other objects, with a minimum of 5 pounds and a maximum of 25 pounds periodically or as needed.