Resident Care Coordinator / House Manager

About Grand Hills Castle

Grand Hills Castle is a welcoming senior living community in New Berlin, WI, offering 105 Residential Care Apartment Complex (RCAC) apartments and a 43‑bed Community Based Residential Facility (CBRF). For more than 25 years Castle Senior Living has provided individualized support in a warm, home‑like environment where residents are treated with dignity, respect, and compassion.

Why Join Castle Senior Living

• Competitive salary
• Paid holidays
• Paid Time Off plans
• ICHRA insurance options
• 401(k) with employer match
• Employee discount programs
• Employee recognition and appreciation programs
• Career growth and advancement opportunities
• Supportive and collaborative leadership team

Benefits may vary based on position and eligibility.

Position Summary

The Resident Care Coordinator / House Manager supports the overall well‑being of residents through care coordination, staff leadership, scheduling, family communication, and operational oversight. The role works closely with community leadership to ensure residents receive exceptional service and individualized care in a safe, comfortable, and engaging environment.

Responsibilities

• Coordinate and monitor resident care services to ensure resident needs are met.
• Assist with resident assessments, service plans, and care updates.
• Create and manage staff schedules to ensure appropriate coverage and compliance with staffing requirements.
• Monitor staffing levels and proactively address scheduling gaps, call‑ins, and coverage needs.
• Assist with recruiting, interviewing, onboarding, training, and retaining caregiving staff.
• Provide leadership, coaching, and daily support to caregivers and medication aides.
• Conduct regular audits of schedules, attendance, and staffing patterns to support operational effectiveness.
• Assist with payroll review, timecard accuracy, and attendance tracking.
• Build positive relationships with residents, families, and team members.
• Address resident and family concerns in a timely, professional, and compassionate manner.
• Collaborate with healthcare providers, pharmacies, hospice agencies, and other community partners.
• Assist with resident admissions, move‑ins, assessments, and transitions.
• Monitor documentation and reporting for accuracy and compliance.
• Ensure compliance with state regulations, company policies, and community procedures.
• Participate in quality assurance, employee engagement, and resident satisfaction initiatives.
• Assist leadership in maintaining a positive, resident‑centered culture.
• Support community operations and perform other duties as assigned.

Qualifications

• Previous experience in assisted living, RCAC, CBRF, healthcare, senior living, or a related field preferred.
• Leadership, supervisory, scheduling, or staffing experience preferred.
• Strong communication and interpersonal skills.
• Excellent organizational, multitasking, and problem‑solving abilities.
• Ability to work effectively in a fast‑paced environment.
• Knowledge of resident care practices and Wisconsin assisted‑living regulations preferred.
• Experience with resident assessments, care planning, staffing coordination, or healthcare operations is a plus.
• Proficiency with scheduling systems, basic computer programs, and timekeeping systems preferred.
• Compassionate, professional, and resident‑focused approach.
• Commitment to creating an exceptional experience for residents and families.