Resident Care Coordinator

About the role

The Resident Care Coordinator (RCC) is responsible for supporting the daily operations of resident care services while helping ensure quality care, resident satisfaction, regulatory compliance, and strong team performance within the Assisted Living community. This role partners closely with the Health & Wellness Director (HWD) to oversee frontline caregiving teams through scheduling, coaching, training, support, and operational coordination. The RCC plays a key role in promoting Charter Senior Living's mission, core values, and resident-centered care philosophy while helping create a positive environment for residents, families, and associates. The ideal candidate is compassionate, organized, dependable, and passionate about leading caregiving teams while enhancing resident quality of life.

Responsibilities

• Support the daily operations of resident care services within the community
• Assist with scheduling, supervision, and support of caregiving staff
• Monitor quality of care and resident wellbeing
• Support onboarding, coaching, and performance development of care associates
• Partner with the Health & Wellness Director to maintain compliance with community policies and state regulations
• Communicate resident needs and condition changes appropriately
• Assist with care coordination and implementation of resident care plans
• Promote resident dignity, independence, and quality of life
• Build positive relationships with residents, families, and team members
• Help foster a positive, team-oriented, and resident-focused culture

Qualifications

• Previous assisted living, memory care, caregiving leadership, or senior living experience preferred
• CNA, Medication Technician, LPN, or related healthcare experience preferred depending on state requirements
• Leadership or supervisory experience preferred
• Strong organizational, communication, and multitasking skills
• Compassionate and resident-centered approach to care
• Ability to work collaboratively in a fast-paced environment
• Strong problem-solving and team-building abilities
• Knowledge of senior living regulations and resident care practices preferred

What Makes a Great Fit

• Leads with compassion, professionalism, and accountability
• Enjoys mentoring and supporting caregiving teams
• Thrives in a collaborative and fast-paced care environment
• Builds strong relationships with residents and families
• Maintains strong attention to resident care quality and team support
• Brings positivity, reliability, and heart to every shift

Benefits

• Get paid today with ZayZoon
• Flexible scheduling
• Free medical insurance plan options
• Medical, dental, and vision insurance
• Paid training
• Paid time off and holiday pay
• Perfect attendance bonus — earn up to an extra $100/month
• Employee referral bonus opportunities
• Career growth and advancement opportunities
• Reliable hours and stable scheduling
• Supportive leadership and engaged company support team
• Environment where your voice is heard and appreciated
• Understanding and support for working mothers and fathers

Mission & Values

Mission: To Enhance the Human Spirit

Core Values:

• Serve with Heart
• Serve with Purpose
• Serve with Courage
• Have Fun While Serving

Testimonials

• "It truly feels like family at Charter."
• "The residents become an extension of my family."
• "They truly live out their mission and values."
• "I love working for a company that genuinely puts people first."