Resident Care Coordinator

ESSENTIAL FUNCTIONS

• Maintains consistent contact with residents and family members to provide prompt and courteous resolution to concerns.
• Deal with resident concerns and requests on a timely basis, in coordination with the Assisted Living Director, to ensure resident satisfaction with management.
• Aids the Assisted Living Director in coordinating all aspects of the operation to meet and exceed state regulations.
• Aids the Assisted Living Director in achieving acceptable results from state and other regulatory agencies.
• Aids the Director of Assisting Living with hiring and training of department team members.
• Provides support to staff to encourage team work and lead as an example in creating a harmonious environment.
• Aids the Director of Assisting Living with maintaining community appearance and repairs.
• Ensures all administrative paperwork is accurate, complete and submitted on a timely basis.
• Utilizes technology as a practice to be efficient with community resources.
• Sure proper response and handling of all community emergencies with staff.
• Represents the company in a professional manner at all times. Operating a company vehicle or personal vehicle (as required) to perform job duties.
• Working in a high-pressure environment, interacting with difficult customers/vendors, handling urgent matters, resolving conflicts, having effective interpersonal skills

PERSONAL QUALITIES

• Flexible, innovative and demonstrates the ability to lead and manage.
• High integrity, positive attitude, mission drive and self-directed.
• Passion, dedication and commitment for providing seniors an engaging, enlivening and captivating living environment.
• Ability to identify issues before or as they occur.

QUALIFICATIONS AND EDUCATION

• Five years of experience in the industry or a related field.
• Working knowledge of the industry.
• Thorough comprehension of the regulations related to the operation of the community.
• Excellent verbal, written and listening skills.
• Proficient computer skills including but not limited to Microsoft Word, Excel, Outlook and the community’s EHR platform.

BACKGROUND CHECK PROCESS

• Beztak and All Seasons complete pre-employment testing in accordance with company policies and all state-requirements.
• This includes criminal background checks, fingerprinting (where applicable) and drug testing.
• Florida applicants please visit: https://info.flclearinghouse.com/ for specific state information regarding Level 2 ACHA requirements.
• Arizona applicants will need to obtain a fingerprint clearance card, TB test and clear the Adult Protective Services registry.
• Michigan applicants will need to take a TB test and complete fingerprinting.

BEZTAK PERKS & BENEFITS

• 401(k) with an employer match for every dollar contributed, up to 6% of eligible compensation.
• Generous Paid Time Off in addition to paid company holidays and a “Float” Holiday to celebrate a day or holiday that you hold special.
• Life Insurance, provided at no cost to the employee.
• Five medical plan options – several including a Health Savings Account with an employer contribution.
• Employee Assistance Program – free, and confidential services for a variety of needs: counseling, pet care, financial services, vacation planning, and more!
• Employee Referral Program
• Tuition Reimbursement Program

PHYSICAL DEMANDS

• The position requires prolonged periods sitting at a desk and working on a computer.
• You will also frequently walk, stand, climb stairs, and communicate with co-workers, guests, residents, and the public.
• May occasionally be exposed to extreme conditions, including high heat, humidity, freezing temperatures, and heavy rain while performing outdoor tasks.
• Periodically be confined to a vehicle.

REASONABLE ACCOMMODATION STATEMENT

• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position.