Resident Assistant

Duties

• Conduct hourly safety checks and maintain detailed logbooks.
• Provide supervision and support to shelter residents.
• Address and de-escalate conflicts and report incidents to the Shelter Coordinator.
• Ensure the safety and security of the shelter premises at all times.
• Enforce shelter policies regarding behavior, and prohibited items.
• Maintain accurate and up-to-date logbooks and incident reports.
• Participate in shift handovers and ensure a smooth transition between shifts.
• Support residents in keeping their living areas clean and tidy.
• Report any maintenance or repair needs to the appropriate staff.
• Be knowledgeable of and follow all applicable regulations, procedures, and policies for Goodwill of SWPA as the employment sites, including but not limited to attendance, training requirements, and safety policies and procedures.
• All other duties as assigned within the scope of homeless services.
• Ensure cleanliness and general maintenance of facility, reporting any issues to the designated staff.

Qualifications

• A High School Diploma or Equivalent required.
• One year experience with diverse populations; knowledge of homeless shelter operation and/or social services preferred.
• Must have some experience with facilitation of workshops and service referrals.