Resident Accounts Specialist(Real Estates license and Property Manager Permit required)

About the role

The Resident Accounts Specialist (RAS) is a member of the Property Management team, serving as a key point of contact for customers regarding their resident accounts and acting as the primary liaison between central support and market office teams. The role provides exceptional resident‑facing customer service, performs administrative operations within Salesforce and Yardi, conducts property visits as needed, and offers general support to ensure the smooth functioning of the market office.

Responsibilities

• Maintain a high degree of customer service and competency in all resident interactions, both written and in person.
• Act as the key market interface with residents, handling daily email, text, and phone correspondence.
• Manage Salesforce case tasks promptly to ensure the best possible customer experience.
• Address and resolve minor resident concerns or disputes.
• Partner with central teams to drive rental collections, aiming to minimize evictions and reduce delinquency.
• Focus efforts to help residents pay balances, cure evictions, and achieve rent stability.
• Prepare for and appear in court on behalf of the company, as needed.
• Ensure timely repossession of assets in the event of eviction.
• Manage eviction personal‑property holds, resident retrieval of personal property, and disposition of personal property in accordance with jurisdiction regulations and company policies.
• Process all payments received in the physical office according to company policy and procedure.
• Conduct move‑in and move‑out operations in Yardi.
• Review and approve resident charges related to service requests, validating that charges are allocated appropriately.
• Demonstrate knowledge of provisions in standard lease documents and maintain a working knowledge of resident rules and regulations.
• Research resident ledger disputes and process credit requests accordingly.
• Gather and provide relevant information and timelines to central support teams in the event of a formal resident complaint.
• Assist residents with Rent Café, renter’s insurance, early terminations, transfers, and utilities.
• Post various notices at homes as needed.
• Conduct occupancy checks and utility checks as needed.
• May also be responsible for move‑in orientation activities, resident warm calls, office management, and resident in‑person payments.
• Carry out other duties as assigned that are in the best interests of the customers and the company.

Qualifications

• High school graduate required; college degree a plus.
• 3+ years’ property management experience in either the single‑family or multi‑family rental industry.
• Additional customer service experience a plus.
• Ability to build and maintain positive relationships internally and externally.
• Confidence in interacting with residents and a professional presence at all times.
• Ability to thrive in a dynamic, fast‑changing, growth environment.
• Honest, ethical, and able to maintain confidentiality in a business setting.
• Productive interaction in person and through technology with co‑workers and team members.
• Excellent oral and written communication skills.
• Strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and follow up with residents to ensure customer needs are met.
• Willingness to work a flexible schedule, which may include evenings and weekends as business needs dictate.
• Comfortable navigating new technology; competency in MS Office is a must.
• Real Estate license and Property Manager Permit required in the state of Nevada.
• Previous use of Yardi Voyager and Salesforce a plus.
• Valid driver’s license and ability to attend court hearings as needed.

Benefits

• Competitive compensation, including performance‑based bonuses.
• Comprehensive benefits package: medical, dental, vision, parental leave, 401(k) with company match, and more.
• Generous time off: PTO based on tenure, 13 paid holidays, and one floating holiday.
• Ongoing learning and development: quarterly summits, town hall meetings, and continuous training to support professional growth.
• A culture that celebrates collaboration, recognition, and fun while doing important work.