Resident Accounts Specialist

About the role

The Resident Accounts Specialist serves as a key liaison between property teams, corporate accounting, and ownership groups. This role blends financial insight, operational support, and customer service excellence to ensure property-level accuracy, revenue optimization, and client satisfaction across multiple assets within the CLS Living portfolio.

The Centralized Accounts Manager plays a hands-on role in supporting daily operations, driving consistency across processes, and maintaining a high level of professionalism in all resident, parent, and client interactions.

Responsibilities

• Serve as the primary point of contact for assigned properties, ownership groups, and internal stakeholders.
• Build and maintain strong working relationships with General Managers, Regional Leadership, and Support Teams.
• Partner with on-site operations to support asset performance, identify opportunities, and ensure goals are achieved.
• Help implement and improve systems, procedures, and standards to enhance operational efficiency and reduce expenses.
• Maintain open and effective communication with the General Manager to support smooth property operations.
• Provide timely, proactive communication to clients and internal teams regarding property performance, occupancy, and revenue.
• Assist with any additional duties as needed to support the team and property success.
• Oversee daily financial activities, including rent posting, collections, and resident account reconciliation to ensure timely revenue recognition and cash flow.
• Ensure all revenue is accurately recorded and received—getting money in the door efficiently while maintaining accuracy and compliance.
• Oversee collections and ensure delinquencies remain below 1% of total income.
• Maintain accurate resident ledgers and ensure all financial transactions are correctly reflected in property management software (e.g., Entrata).
• Monitor delinquency and manage the full eviction process for current and former residents, coordinating with property teams, third-party vendors, and local counsel to ensure consistency and compliance.
• Has an understanding of company policies, property lease contracts, and state and local laws regarding the delinquency and eviction process for their assigned portfolio.
• Oversees FMO process, including dispute resolution, to ensure security deposits are assessed and applied to the resident's final ledger in Entrata.
• Ensure all lease, resident, and financial data, notes, and documentation are accurate and up to date in Entrata.
• Collaborate with Leasing, Operations, and Maintenance teams to streamline workflows, resolve discrepancies, and maintain operational consistency.
• Assist with audits, acquisitions, and property transitions as needed.
• Identify and help implement process improvements to strengthen centralized services' efficiency and standardization.
• Provide first-class service to residents, prospects, parents, and community partners.
• Promote a welcoming, professional office environment that reflects the CLS Living brand and values.
• Communicate professionally and empathetically to resolve escalated resident or parent account concerns.
• Model CLS Living's core values of Service, Accountability, and Collaboration in all interactions.
• Work cross-functionally to ensure stakeholder expectations are met and exceeded.
• Prepare and present concise reports on assigned asset performance, occupancy, collections, and overall financial health.
• Analyze monthly reporting to track trends and make recommendations to optimize portfolio performance.
• Maintain a high level of competence and confidence when discussing property performance with leadership, clients, and other internal partners.
• Provide data-driven insights and recommendations to help improve revenue, efficiency, and resident satisfaction.

The activities listed above may not be all-inclusive.

Who You Are

We're looking for someone who thrives in a fast-paced, hands-on environment and who sees every challenge as an opportunity to improve the resident experience. The ideal candidate will:

• Be a passionate mentor and team builder, invested in the growth and development of others.
• Act as an ambassador of the Campus Life & Style culture, bringing energy, pride, and leadership to the community.
• Have a personal drive to excel, grow within the company, and take ownership of their role.
• Possess an entrepreneurial spirit, always looking for innovative ways to enhance operations, resident satisfaction, and property performance.
• Demonstrate a solutions-first mindset, handling challenges with professionalism and integrity.

Qualifications

• Bachelor's degree and/or 3-5 years of experience in property management or student housing operations.
• Experience with Entrata required.
• Excellent written and verbal communication skills with a strong focus on customer service and collaboration.
• Ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment.
• Proven ability to work cross-functionally with on-site teams, centralized services, and ownership groups.
• Proven customer service proficiency, ensuring resident satisfaction while enforcing financial policies, resolving disputes, and managing collections with professionalism and compliance.

Benefits & Perks

• Generous Paid Time Off (PTO)
• 401(k) with Company Matching
• Comprehensive Health, Dental, and Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Life Insurance & Parental Leave
• Employee Assistance Program (EAP)
• Relocation Assistance
• Professional Development & Advancement Opportunities
• Supportive, Fun, and Flexible Work Environment
• Access to an Unmatched Company Culture that values individuality and innovation