Resident Account Specialist

Purpose

Responsible for resident accounting functions. Reviews resident ledgers for accuracy. Performs audit functions on Rent Roll and portal app.

Responsibilities

• Process move-ins and ensure accuracy of charges on the ledger as stated in lease agreements
• Create late rent letters and work with on-site team for timely delivery per state requirements
• Avoid eviction process and follow orderly and timely policies for local municipalities
• Charge of applicable legal fees on resident ledgers as allowable by local municipalities
• Track and report on potential Skips so that on-site members can verify the occupancy status of the unit
• Track and adjust payments settings on Non-Sufficient Fund Payments (NSF's)
• Adjust move-out dates in Yardi as lock-out dates are scheduled with the local Sheriff and/or courts
• Prepare accounting records and reports, including month close
• Process and verify move-out charges for Deposit Accountings and integration with rental collection company
• Must always be courteous and helpful to residents in all correspondence
• Avoid bad debt collections until no longer applicable
• Perform reconciliation, research and troubleshoot discrepancies as related to the rent roll and accounts receivable

Qualifications

• Previous bookkeeping experience required
• Extensive experience with Yardi, accounting processes and controls
• Microsoft Office skills - Word, Teams, and Excel
• Possess excellent writing and communication skills, including proper grammar and email etiquette in English
• Basic understanding of accounting functions
• Able to coordinate activities and meet deadlines
• Able to collaborate with peers on training and support objectives