Residency Program Administrator

About the role

The GME Residency Program Administrator at Pine Rest supports the residency and fellowship programs, ensuring they meet accreditation standards and provide exceptional care.

Responsibilities

• Evaluates/monitors the impact of program or process, recommending and implementing changes.
• Develops/maintains up-to-date record keeping systems, including data collection, data analysis and tracking related activity.
• Creates, distributes, and tracks evaluation completion in Residency Management Suite.
• Captures resident/fellow didactic schedule and tracks didactic attendance.
• Coordinates resident/fellow orientation.
• Assists residents/fellows with program questions using outstanding customer service.
• Serves as a liaison between Program Director(s)/Associate Program Director(s) and residents/fellows.
• Approves and tracks resident/fellow time off (vacation, conference time, leave of absences, etc.).
• Inputs rotation schedule into Residency Management Suite and update schedule as needed.
• Tracks resident/fellow professional development account.
• Prepares resident/fellow reimbursement reports.
• Understands resident/fellow policies procedures and distributes to residents/fellows.
• Maintains licensure and other required certifications for residents/fellows.
• Prepares and submits paperwork for resident/fellow rotations.
• Maintains program website and submits updates as needed.
• Schedules administrative meetings (PEC, CCC, etc.), prepares agenda, and takes minutes.
• Coordinates and produces documentation and reports as requested by site reviewers.
• Establishes and maintains all resident/fellow, faculty, and program files.
• Interacts with residency/fellowship candidates to communicate the program requirements and procedures for application.
• Serves as administrative support person for peer review/due process meetings.
• Participates in sensitive/confidential meetings regarding faculty, residents/fellows, and problems within the program(s) and documents and maintains the confidentiality of all activities.
• Affords administrative support to the program director(s) and associate program director(s) such as preparing correspondence, documents and reports, answering phones, sorting mail, and scheduling appointments.

Qualifications

• Proficiency required is normally attained through the completion of an associate degree.
• One to two years or more of experience in a related field.

Skills

• Strong organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and handle multiple tasks simultaneously.
• Knowledge of relevant software and systems (Residency Management Suite).

Benefits

• Medical, dental, vision & life insurance plans.
• 403(b) retirement match contribution by Pine Rest.
• Generous PTO for full and part time employees.
• Tuition assistance & loan forgiveness.
• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
• Partnership with Davenport University providing generous discount on tuition for employees and family members.