Residency Coordinator (Fresno)

About the role

The residency program coordinator (HPE3) is a staff position for the Department of Psychiatry at UCSF Fresno (Fresno, CA).

Responsibilities

• Direct and oversee, in collaboration with program leadership, all administrative coordination of activities associated with the residency program.
• Ensure the training, development, and work-related needs of the trainees are met in a manner that contributes to the achievement of the defined program objectives.
• Exercise independent decision-making and critical thinking with minimal supervision.
• Show high efficiency, attention to detail, and ability to coordinate multiple activities/projects at a given time.
• Show capacity to triage or escalate issues to appropriate internal or external stakeholders.
• Interact and communicate (written and orally) with individuals at all levels of the organization.

Requirements

• Bachelor's degree in related area and/or equivalent experience/training.
• Four years of experience as a fellowship or residency coordinator, or equivalent education and experience.
• Thorough knowledge of administrative analysis and operations research.
• Demonstrated ability to develop and implement processes and systems.
• Demonstrated experience and documented excellence in oral and written communications skills; includes active listening and critical thinking.
• Strong interpersonal skills. Actively cooperates and supports the work of others. Ability to work productively with anyone regardless of background. Empathetic and aware of impact on others. Strong problem-solving skills to assist learners and resolve issues.
• Excellent organizational skills, analytical, and demonstrated attention to detail. Ability to complete work and meet established deadlines in an accurate and timely manner, and to manage short and competing deadlines.
• Thorough knowledge of educational software and platforms. Demonstrated ability to analyze and seek solutions to enhance the user experience.
• Demonstrated ability to analyze and seek solutions to enhance the user experience.
• Thorough knowledge of data management, documentation methods used in investigating and presenting findings about the program. Skills include statistical analysis of data across databases and systems.
• Experience in working in a setting that requires a high degree of autonomy and independent decision-making.
• Thorough knowledge of relevant policies and regulatory requirements.
• Solid knowledge of health professions education program requirements.
• Thorough knowledge of health professions education industry.
• Thorough knowledge of the administrative and operational implications in a residency program.

Qualifications

• Master's degree in related area preferred.
• Seven years of experience in another residency program position (such as admin assistant), with familiarity in residency coordination duties.