Residence Manager

Purpose

The Jewish Board’s Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as much independence as possible. Using a non-judgmental, harm-reduction approach, staff model and guide residents to create and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner. Our work is guided by principles that underscore the critical importance of stable housing, use a culturally competent and anti-racist lens, and respect the dignity and legitimacy of each individual’s journey.

Position Overview

The Residence Manager will report directly to the Program Director within the Jewish Board Adult & Family Residential Services Division. The Residence Manager provides program support and oversight of the maintenance of the residential apartments and resident safety. The Residence Manager is expected to liaise between the program staff and the maintenance department to ensure timely repairs in the apartments. The position requires that the incumbent carry a cell phone 24x7x365.

Key Essential Functions

• Is responsible for the maintenance of the residential apartments and resident safety.
• Document work completed in resident apartments in the appropriate systems, MyAvatar, etc.
• Prepare reports; tracking maintenance and repairs completed in the apartments.
• When necessary, work directly with clients and program staff in times of crises, specific need or when additional help is needed.
• Ensures that systems are in place to meet clients and employee safety needs.
• Ensures that the physical plant/facility meets safety and aesthetic standards in line with the agencies regulatory bodies.
• Facilitates and/or participate in team meetings when necessary.
• Has responsibility of and adherence to program’s budget(s)
• Completes special or ad-hoc projects and tasks, as assigned.
• Participate in the inspection and apartment walkthrough process when necessary.
• Prepare apartments for tenancy when an apartment becomes vacant.
• Establishes and maintains a working relationship with the agency’s Facilities and Real Estate Departments.
• Participate in Consumer/tenant meetings and work with staff to address and resolve entitlements issues.

Additional Functions

• May Include Running reports in Tableau, the Agency’s reporting system.
• Document work in MyAvatar, the Agency’s EHR system.
• Ability to understand and use the Agency’s ticketing system, SysAid.
• Conduct apartment administrative walkthroughs.
• Submit internal JBFCS reports as it relates to apartment needs when necessary.
• Participate in all meetings, as assigned.
• Work collaboratively as part of a service delivery team.
• Ability to travel to apartments within the five boroughs on a weekly basis.

Qualifications

• Education: Bachelor’s Degree in Human Services preferred, or HS Diploma with 3 years’ experience.
• Experience: A minimum of three (3) years’ experience. Prior experience working with adults diagnosed with a mental illness, homelessness and substance abuse history required.

Skills

• Strong computer skills, particularly in Microsoft Word and Excel.
• Technologically competent in handling of administrative practices.

Benefits

• Generous time off in addition to paid agency holidays and 15 sick days.
• Affordable and high-quality medical/dental/vision plans.
• Tuition assistance and educational loan forgiveness.
• Free continuing education opportunities.
• 403(b) retirement benefits and a pension.
• Flexible spending accounts for health and transportation.
• 24/7 Accessible Employee Assistance Program.
• Life and disability insurance.
• Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee.