RESIDENCE MANAGER

About the role

The Residence Manager oversees all aspects of a residential program, ensuring the safety, well-being, and personal growth of individuals with intellectual and developmental disabilities. This position requires managing high-pressure situations, collaborating with other departments, and communicating with families and staff.

Responsibilities

• Manage all aspects of a residential program, ensuring the safety, well-being, and personal growth of the individuals supported.
• Handle high-pressure situations involving behavioral issues and emergencies with professionalism and care.
• Collaborate and communicate with other departments, providing updates to ensure seamless delivery of services.
• Proactively communicate with families to provide updates on the individuals within the residence.
• Oversee the training and development of direct care staff, including Assistant Managers, to maintain a high standard of service.
• Create and manage Individual Service Plans (ISP) and ensure they meet both OPWDD and agency regulations.
• Oversee the implementation of Behavior Support Plans and strategies.
• Oversee health and fire safety standards, ensuring adherence to policies and legal regulations.
• Maintain and monitor budgets, ensuring fiscal procedures are sound and documented accurately including review and approval of billing services for the individuals.
• Adhere to OPWDD and agency standards within the residential house and participate in internal and external audits.
• Manage administrative tasks within the residence including payroll, daily oversight of time/attendance, scheduling and performance evaluations.
• Accessible by phone outside of regular hours to respond to questions and address urgent incidents as needed.

Requirements

• Bachelor’s degree in human services or a related field (preferred)
• At least 3 years of experience in the Intellectual and Developmental Disabilities (I/DD) field
• Experience with medically complex individuals
• Medical ICF experience a plus
• Strong knowledge of OPWDD regulations
• Valid and clean New York State driver’s license
• Excellent communication, leadership, and organizational skills
• Demonstrated ability to exercise mature judgment and respond to emergencies professionally
• Familiarity with eVero, ADP, and Microsoft Office (preferred)
• Smartphone required

Qualifications

• Preferred: Bachelor’s degree in human services or a related field
• At least 3 years of experience in the Intellectual and Developmental Disabilities (I/DD) field
• Experience with medically complex individuals
• Medical ICF experience a plus
• Strong knowledge of OPWDD regulations
• Valid and clean New York State driver’s license
• Excellent communication, leadership, and organizational skills
• Demonstrated ability to exercise mature judgment and respond to emergencies professionally
• Familiarity with eVero, ADP, and Microsoft Office (preferred)
• Smartphone required

Skills

• Strong interpersonal and communication skills
• Ability to handle stressful situations professionally
• Effective problem-solving and decision-making skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Knowledge of relevant laws and regulations

Benefits

• Medical Benefits: Generous employer contribution; eligibility begins the first day of the month following 60 days of employment.
• Dental Benefits: Employer-paid.
• Vision Plan.
• Accident Insurance.
• Critical Illness Insurance.
• Pet Insurance.
• Identity Theft & Fraud Protection.
• Legal Services.
• 403(B) Retirement Plan: Organization match of up to 5%.
• Life Insurance: Employer sponsored.
• Tuition Assistance.
• Section 125 Flexible Spending Program.
• Additional Voluntary Life Insurance and Long-Term Disability Benefits.
• Paid Time Off: Up to 80 hours of vacation during the first calendar year of employment. Employees accrue an additional 8 vacation hours each subsequent calendar year, up to a maximum of 120 hours. Up to 40 hours of personal time per calendar year. 10 paid holidays.

Pay

$66,300/year

Schedule

Full-Time (40 hours per week)

Work Location

• 13 Irma ave Port Washington: Monday- OFF, Tuesday-10am-6pm, Wednesday- 12pm-8pm, Thursday- 12pm-8pm, Friday -8am-4pm, Saturday-8am-4pm, Sunday-OFF
• 5 Penn Court Dix Hills, NY: Monday 10a-6pm, Tuesday- 12p-8p, Wed-10a-6p, Thur-10a-6p, Fri and Sat OFF, Sun-10a-6p

Equal Opportunity Employer

Community Mainstreaming Associates is an equal opportunity employer.