Residence Life Coordinator

POSITION RESPONSIBILITIES

• Develop and support residential communities that promote student connection, belonging, respect, accountability, and engagement.
• Create opportunities for students living on campus to connect with peers, build healthy relationships, learn campus expectations, and participate in the broader LSSU community.
• Support students through common transition issues related to living with others, navigating campus resources, adjusting to college life, and developing independence.
• Promote a residential environment that supports student learning, personal growth, academic success, and retention.
• Plan, coordinate, and assess residence hall programs that support student development, community building, wellness, inclusion, academic success, leadership, and responsible decision-making.
• Guide Resident Assistants in creating intentional programs, floor activities, passive engagement opportunities, and community-building efforts that respond to student needs.
• Coordinate program logistics, including supplies, communication, attendance tracking, marketing, setup, and post-program follow-up.
• Use student feedback, attendance data, and observed community needs to improve residential programming and engagement efforts.
• Serve as a visible and approachable professional staff member in the residence halls.
• Work directly with students, Resident Assistants, campus partners, and Student Affairs staff to strengthen belonging, personal responsibility, academic success, and connection to the LSSU community.
• Supervise, train, schedule, coach, and evaluate Resident Assistants and other student staff assigned to residential communities.
• Hold regular staff meetings, one-on-one meetings, and check-ins to support student staff performance, learning, and accountability.
• Help Resident Assistants understand and carry out expectations related to community development, programming, duty, documentation, policy education, student support, and role modeling.
• Assist with Resident Assistant recruitment, selection, training, onboarding, recognition, and ongoing development.
• Address student staff concerns in a timely and developmental manner, using coaching, documentation, and accountability processes when needed.
• Support follow-up with students after referrals, concerns, roommate conflicts, or residence hall incidents to help reduce barriers and encourage appropriate connection to resources.
• Document student concerns, referrals, and follow-up according to university procedures and expectations.
• Consult with professional staff when student concerns require specialized support, elevated response, or additional review.
• Refer higher-level conduct matters, safety concerns, and complex student issues to the appropriate professional staff member or university process.
• Promote restorative, educational, and developmental approaches when responding to residential community concerns.
• Aid in housing operations that affect the residential student experience, including move-in, move-out, room changes, room condition processes, key coordination, occupancy checks, health and safety checks, and hall opening and closing procedures.
• Partner with Facilities, Public Safety, Dining, Information Technology, and other campus offices to address residence hall needs and student concerns.
• Help identify and communicate facility, safety, maintenance, and quality-of-life concerns that affect students living on campus.
• Participate in the Housing and Residence Life on-call rotation and respond to student, facility, safety, and community concerns after hours as assigned.
• Provide guidance to Resident Assistants and student staff during duty shifts, incident response, and after-hours situations.
• Follow university protocols for emergency response, documentation, notification, and escalation.
• Collaborate with Public Safety, Student Affairs staff, and other campus partners during residence hall incidents and student concerns.
• Maintain accurate records related to student staff, programming, community development, student concerns, incidents, duty, and residential engagement.
• Track participation, feedback, trends, and student needs to improve residence life programs and services.
• Aid in reports, communication, forms, calendars, student staff schedules, training materials, and other administrative work that supports Residence Life operations.
• Use university systems and technology to support recordkeeping, communication, student engagement, and housing-related processes.

QUALIFICATIONS & COMPETENCIES

• Bachelor’s degree required.
• Basic understanding of student development, residence life, student engagement, leadership development, peer education, or related student support practices.
• Strong interpersonal, communication, organization, problem-solving, and follow-through skills.
• Ability to supervise, train, support, and hold student staff accountable.
• Ability to build relationships with students and support a welcoming, respectful, and inclusive residential community.
• Ability to manage multiple responsibilities, respond to student concerns, and seek guidance when needed.
• Ability to use technology to support communication, documentation, scheduling, programming, and housing operations.
• Ability to work a flexible schedule that includes evenings, weekends, move-in and move-out periods, training, and participation in an on-call rotation.