Residence Inn Hartford Manchester - Housekeeping Assistant Supervisor

About the role

The Housekeeping Assistant Supervisor helps administer and coordinate housekeeping functions in assigned sections, inspects guest rooms to ensure they meet cleanliness standards, assists room attendants as needed, and provides necessary training. This role assumes all Housekeeping Supervisor functions in their absence.

Responsibilities

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
• Comply with company standards and regulations to encourage safe and efficient hotel operations.
• Inspect staff's work performance within assigned sections daily to ensure standards and productivity levels are met.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office.
• Oversee the organized closing of floors at the end of the day, ensuring room attendants’ carts are clean and restocked with linen.
• Ensure records of daily assignments are completed, signed off on, and turned into the Housekeeping Office on time.
• Maintain the key control system.
• Assist with supervision of all staff in Laundry and Housekeeping, holding them accountable for their work performance.
• Handle "Lost and Found" items according to standards.
• Be familiar with all company policies and house rules.
• Ensure associates are attentive, friendly, helpful, and courteous to guests, managers, and other associates.
• Ensure the overall appearance, cleanliness, and orderliness of staff.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
• Oversee the daily assignment of duties, ensuring each room attendant and house attendant has a work assignment.
• Monitor cleanliness and orderliness of room attendants’ carts, linen closets, control closets, stairways, and landings.
• Report progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
• Initiate work orders for repairs and maintenance (e.g., doors, plumbing, heating/air, electrical equipment, furniture, carpets, drapes) and follow through until completion.
• Assist with proper and constructive training of room attendants.
• Motivate, coach, and counsel staff as necessary.
• Collect all keys and assignment sheets daily at the end of the shift.
• Attend meetings as required by management.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Monitor all V.I.P.s, special guests, and requests.
• Perform any other duties as requested by management.

Requirements

• At least 1 to 2 years of progressive experience in a hotel or related field.
• High School diploma or equivalent.
• College coursework in a related field is helpful.
• Previous supervisory responsibility preferred.

Benefits

After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

• Daily Pay (ask your recruiter for details).
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

Property Information

Located off Interstate 84, just a 15-minute drive from Hartford city center, the hotel features:

• Full kitchenettes in units.
• Seasonal outdoor pool and hot tub.
• Free WiFi throughout the hotel.
• Air-conditioned rooms with separate living areas, dining areas, and work desks.
• Kitchens equipped with a refrigerator, microwave, and coffee-making facilities.
• Sports facility with a tennis court and a well-equipped gym.