Reservations Supervisor

About the role

The Reservations Supervisor is responsible for supervising Reservations agents ensuring they provide efficient and friendly service to all guests.

Responsibilities

• Supervise, direct, and coach all agents, providing them feedback, recommendations, and assistance.
• Oversee the reservations team, ensuring excellent guest service by managing service difficulties and prioritizing guest needs.
• Effectively communicate with guests, coworkers and management via email and profile notes.
• Conduct interviews, train, and evaluate Reservation Agents.
• Conduct one on one training with agents.
• Assist with inputting reservations and monitoring and adjusting rates.

Requirements

• Must be at least 18 years of age.
• A High School Diploma or G.E.D required.
• Two or more years’ experience in front desk or reservations are preferred.
• Experience in customer service, public relations and excellent communication skills preferred.
• Capable of learning and effectively using a variety of computer applications and software such as LMS, CMS/ACSC, TIX and more.
• Able to remain alert in a high volume, ever-changing task environment, follow detailed procedures and ensure accuracy in documentation, communication, and data input.
• Must be able to communicate clearly and effectively in English.

Qualifications

• High School Diploma or G.E.D required.
• Two or more years’ experience in front desk or reservations are preferred.
• Experience in customer service, public relations and excellent communication skills preferred.
• Capable of learning and effectively using a variety of computer applications and software such as LMS, CMS/ACSC, TIX and more.
• Able to remain alert in a high volume, ever-changing task environment, follow detailed procedures and ensure accuracy in documentation, communication, and data input.
• Must be able to communicate clearly and effectively in English.

Skills

• Customer Service
• Communication Skills
• Computer Applications

Benefits

Not specified.

Pay

N/A

Schedule

N/A

Locations

Peppermill Resort Hotel

Employment Type

Full Time

Shift Preference

Day, Swing