Reservations Supervisor

About the role

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth.

Responsibilities

• Lead the Reservations team in helping guests discover and book their “Wanderlust” experience
• Answer calls and greet people from all over the world in a friendly and welcoming manner
• Make guest reservations for all resort accommodations
• Ensure accuracy of reservation, recognize guests’ needs and requests, and properly communicate requests to appropriate departments
• Promote an understanding of revenue optimization concepts, ideas, and practices to better maximize our Resort’s revenue capabilities
• Utilize training of reservations software system to successfully and independently complete reservations in a timely manner
• Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness
• Generate additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience
• Responsible for striving to achieve monthly ADR, conversion, and revenue goals
• Maintain a strong familiarity the Resort and surrounding area
• Remain up-to-date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures
• Effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest’s satisfaction
• Maintain strong relationships & communications with Accounting, Front Desk and Guest Services teams
• Interact with resort staff in a polite and respectful manner
• Upsell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests’ needs and help them make an informed decision

Requirements

• Must be available to work a flexible schedule to include nights, weekends and holidays
• High school diploma or equivalent
• Previous hotel or resort experience preferred
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Bilingual in English and Spanish preferred

Qualifications

• Proven track record of developing a team to provide exceptional service
• Open to learning and leading by example
• Responds in a professional and courteous manner to guests and team
• Supports the team both personally and professionally

Skills

• Customer service skills
• Reservation systems proficiency
• Revenue optimization knowledge
• Communication and interpersonal skills

Benefits

• Equal opportunity employer
• Comprehensive benefits package

Pay

Compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Schedule

This role requires flexibility to work nights, weekends, and holidays.