Reservations Supervisor

Job Summary

Manages and coordinates activities of employees providing reservations and customer services. Promotes a work environment where the staff and procedures produce maximum occupancy and revenue, and ultimately, both guest and employee satisfaction.

CANDIDATE PROFILE

• 4 year Degree in Travel Industry or closely related discipline and/or equivalent combination of education and experience or related experience.
• Must be able to operate windows software applications to include spreadsheets, databases, work processing, and any essential software for job functions.
• Excellent communications skills and extremely organized.

CORE WORK ACTIVITIES

• Aid GM with budgeting, forecasting, and hiring, retaining and developing reservations and customer service employees and leaders.
• Manage reservation department.
• Manage systems that are set up within the reservations department to ensure accurate handling of phone calls.
• Tracks daily, weekly, monthly, and yearly statistics for analytical, budgeting and forecasting purposes.
• Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letters.
• Responsible for accurate input of owner calendar information into appropriate system, equalization of all rental nights for all owners.
• Receive contracts detailing room allotments and inputs information into hotel computer system.
• Delegate the training of clerks in taking reservations and operating computer terminals and printers to store and receive reservations data.
• Manage reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by teammates.
• Ensure acceptable service levels and abandon rate statistics are sought and maintained.
• Cover shifts at the Front Desk when business demands rise and staffing needs increase due to teammate absences.
• Ensure payment is taken on all prepaid reservations (Expedia, Hotwire, Travelocity, Etc.).
• Ensure that GSA clerks are trained on building reservations and checking availability.
• Perform other duties as assigned.

Great Benefits Lead To a Life Fulfilled

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

Site Specific Perks

• On-site subsidized employee parking
• Local restaurant discounts
• Discounted theme park tickets and rental cars
• Community service opportunities