Reservations Supervisor
MV Transportation · San Rafael, CA · 2 wk ago
Management$24.45–$28.77/hrFull-time
Responsibilities
- Assist with managing, counseling, training, and scheduling Reservations staff.
- Manage daily operations of the Reservations Department.
- Monitor performance management of Reservationists through coaching and documenting progressive discipline measures.
- Must have the ability to proficiently utilize a windows-based Reservation software system.
- Interact with clients and other providers and staff to ensure high-quality service delivery.
- Utilize Microsoft-based software to do a combination of data entry and analysis of business information; ensure performance benchmarks are met and completed within established deadlines; research and respond to customer complaints; maintain the highest standards of excellence in appearance and attitude.
Qualifications
- Prior supervisory experience required; preferably within a call center environment.
- Ability to handle escalated client reservation issues.
- Able to work in a fast-paced environment.
- Excellent communication and decision-making skills.
- Excellent verbal and written communication skills.
- Experience GoTo Connect is a plus.
- Experience with RideCo for paratransit and On-Demand scheduling is a plus.
- Bilingual in Spanish is a plus.
- Experience using Language Line is a plus.
Pay
Starting pay rate: $24.45 - $28.77/hour