Reservations Supervisor

Reservations Supervisor

Summary: The Reservations Supervisor is responsible for supervising the day-to-day operations for the department's development of long-term objectives, including profitable financial management, effective leadership, excellent customer service skills, and supervision of department requirements and standards.

Essential Functions

• Support management and leadership, provide excellent customer service and telephone etiquette, and actively aspires to reach defined goals and objectives.
• Accountable for the effortless and seamless reservations process while providing exceptional levels of customer service.
• Communicate and develop Reservations Agents to ensure all developed standards are met on a consistent basis.
• Ensure consistent quality assurance evaluations for all Reservations Representatives and provide appropriate feedback to maximize sales potential.

Qualifications

• College degree preferred
• 2 years’ experience in a luxury hotel preferred
• Exceptional guest recovery skills
• Enjoy interacting with people in a fast-paced environment
• Excellent organizational and time management skills
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
• Must possess a positive attitude
• Must be willing to participate in a learning environment
• Must integrate company values throughout all interactions
• Must be able to quickly adapt to effectively using new software products
• Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands

Physical Requirements

• Must be able to walk, stand, sit, bend, stoop, squat and stretch to fulfill tasks.
• Must have finger dexterity to be able to operate office equipment.

Pay

The pay scale for Reservations Supervisor is $28.00 per hour.

Benefits

We are an equal opportunity employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.