Reservations Supervisor

Responsibilities

• Maximize room revenue and occupancy by reviewing status daily.
• Monitor selling status of house daily, such as: flash report, allowances, etc.
• Attend daily and weekly Revenue Strategy meetings.
• Follows the Revenue Strategy program according to SOP.
• Review arrivals report and daily flash report to ensure accuracy.
• Be completely competent in all PMS functions used by Reservations.
• Maintain rate integrity program.
• Make weekly test calls according to hotel standards.
• Ensure timely processing of travel agent checks.
• Control suite inventory.
• Monitor competitors for occupancy and rate, and recommend changes based on findings.
• Be knowledgeable on property information (outlets, hours of operation, etc.) and ensure the staff is trained to communicate hotel information to callers.
• Comply with hotel policies on billing, routing, master accounts, A/R accounts and PM accounts.
• Ensure that Forecast is completed on a timely basis, according to SOP's.
• Communicate availability/close outs to wholesalers.
• Maintain and be familiar with future group blocks.
• Maintain required pars of all Reservations and stationary supplies.
• Maintain an organized and comprehensive filing system with documentation of reservations, reports, restrictions, etc.

Qualifications

• A 4-year college degree; or a 2-year college degree and at least 1 year of related experience; or two to three years of experience in a hotel or related field required.
• Previous Supervisory Experience Preferred.
• Must be proficient in Windows and company approved spreadsheets and word processing.
• Flexible and long hours sometimes required.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.