Reservations Sales Consultant

Responsibilities

• Proactively maintains a relationship with our Canyon Ranch customer base and makes/books sales including: Answer incoming requests via phone calls, emails, chats and other channels providing direct sales to customers, return guests and travel agents;
• Answer inbound calls while using active listening skills in a consultative selling approach to assess the customer’s needs and confidentially curate a value-based offer that focuses on the customer’s intentions;
• Meet or exceed the required sales goals as set by management.
• Promote our products and services across the brand through sending emails and making outbound call campaigns, building on the lifetime value of our customer base driving incremental revenue.
• Guide and advise: Design and curate transformative wellness experiences through thoughtful inquiry, identifying interests of guests and providing advice during the booking process.
• Maintain customer records and preferences in the company’s Customer Relationship Management (CRM) system.
• Make reservations in our Property Management System (PMS) and other tools for tracking and trend reporting.
• Create accurate reservations for Tucson, Lenox and Woodside by inputting data for reservations into our property management computer system using specific coding in multiple fields.
• Ensure appropriate information is updated and maintained for the customer.

Qualifications

• 1-2 years of experience required in same or similar field.
• A high school diploma required, associate degree or two-year equivalent specialized training required.
• Must have a valid driver's license with an acceptable driving history.