Reservations/Rapid Response Sales Agent

Job Overview

As a Reservation Sales & Rapid Response Agent, you are the primary voice of Horseshoe Bay Resort. You will handle a high volume of incoming inquiries, converting them into confirmed reservations for accommodations, dining, and resort activities. Your goal is to provide a seamless, professional booking experience that builds excitement for guests and members while maximizing resort revenue.

Responsibilities

• Manage incoming calls with professional etiquette; convert inquiries into room, restaurant, and activity reservations (golf, spa, tennis, transportation).
• Accurately convey rate and package information to protect resort revenue yields.
• Maintain precise documentation of amenity bookings to provide guests and members with comprehensive itineraries.
• Perform precise tabulation of bookings and handle clerical duties, including follow‑up calls to confirm guest details.
• Assist Group Reservation Coordinators with overflow tasks and work cross‑functionally to resolve guest issues.
• Engage in continuous training with Property Management Systems (PMS) and amenity booking software.
• Maintain a clean workspace and handle sensitive guest information with strict confidentiality.

Compensation

$15.00 per hour + commissions

Schedule

5 days per week (rotating schedule; including nights, weekends, and holidays)

Required Skills & Qualifications

• High School Diploma or GED required; 6–12 months of related experience in a call center or hospitality environment preferred.
• Exceptional verbal and written communication skills; ability to present information clearly to guests and internal teams.
• Strong computer skills, including Microsoft Office and the ability to quickly learn proprietary resort software.
• Ability to remain calm and effective in high‑pressure, fast‑paced situations.
• Basic competency in calculating percentages, discounts, and stay totals.

Physical Demands & Work Environment

• Regularly required to sit, talk, and hear; occasionally required to stand, walk, reach, and lift up to 25 lb.
• Primarily an office setting with moderate noise levels; occasional exposure to outdoor weather conditions may occur.
• Must be able to perform all essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Benefits

• Comprehensive insurance: medical, dental, vision; long/short‑term disability, major illness, and accident plans.
• Financial stability: 401(k) with employer match, paid vacation, and paid holidays.
• Growth opportunities: scheduled performance reviews and merit‑based raises.
• Work in a world‑class environment on 17,000 acres of natural beauty in the Texas Hill Country.

Qualifications

• Behaviors: Team player (preferred); detail‑oriented (preferred).
• Motivations: Job security (preferred); goal completion (preferred).
• Education: High School (required); some college (preferred); bachelor's degree (preferred).