RESERVATIONS / RAPID RESPONSE SALES AGENT

About the Role

As a Reservation Sales & Rapid Response Agent, you are the primary voice of Horseshoe Bay Resort. You will handle a high volume of incoming inquiries, converting them into confirmed reservations for accommodations, dining, and resort activities. Your goal is to provide a seamless, professional booking experience that builds excitement for our guests and members while maximizing resort revenue.

Responsibilities

• Manage incoming calls with professional etiquette; convert inquiries into room, restaurant, and activity reservations (Golf, Spa, Tennis, Transportation)
• Accurately convey rate and package information to protect resort revenue yields
• Maintain precise documentation of amenity bookings to provide guests and members with accurate, comprehensive itineraries
• Perform precise tabulation of bookings and handle clerical duties, including follow-up calls to confirm guest details
• Assist Group Reservation Coordinators with overflow tasks and work cross-functionally to resolve guest issues
• Engage in continuous training with Property Management Systems (PMS) and amenity booking software
• Maintain a clean workspace and handle sensitive guest information with strict confidentiality

Requirements

• High School Diploma or GED required
• 6–12 months of related experience in a call center or hospitality environment preferred
• Exceptional verbal and written communication skills
• Strong computer skills, including Microsoft Office and the ability to quickly learn proprietary resort software
• Ability to remain calm and effective in high-pressure, fast-paced situations
• Basic competency in calculating percentages, discounts, and stay totals

Qualifications

• Team Player: Works well as a member of a group (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)

Motivations

• Job Security: Inspired to perform well by the knowledge that your job is safe (Preferred)
• Goal Completion: Inspired to perform well by the completion of tasks (Preferred)

Education

• Bachelors (Preferred)
• Some college (Preferred)
• High School (Required)

Physical Demands & Work Environment

• Regularly required to sit, talk, and hear
• Occasionally required to stand, walk, reach, and lift up to 25 lbs
• Primarily an office setting with moderate noise levels
• Occasional exposure to outdoor weather conditions may occur

Pay

$15.00 per hour + Commissions

Schedule

5 days per week (Rotating schedule; including nights, weekends, and holidays)

Benefits

• Comprehensive Insurance: Medical, Dental, and Vision; Long/Short-term Disability, Major Illness, and Accident plans
• Financial Stability: 401(k) with employer match, paid vacation, and paid holidays
• Growth: Scheduled performance reviews and opportunities for merit-based raises

Horseshoe Bay Resort offers 17,000 acres of natural beauty in the Texas Hill Country. We believe in providing a world-class environment for our associates to grow their careers.