Reservations/Rapid Response Sales Agent

Sales & Service

Manage incoming calls with professional etiquette; convert inquiries into room, restaurant, and activity reservations (Golf, Spa, Tennis, Transportation).

Revenue Management

Accurately convey rate and package information to protect resort revenue yields.

Itinerary Planning

Maintain precise documentation of amenity bookings to provide guests and members with accurate, comprehensive itineraries.

Administration

Perform precise tabulation of bookings and handle clerical duties, including follow-up calls to confirm guest details.

Collaboration

Assist Group Reservation Coordinators with overflow tasks and work cross-functionally to resolve guest issues.

Systems Mastery

Engage in continuous training with Property Management Systems (PMS) and amenity booking software.

Professionalism

Maintain a clean workspace and handle sensitive guest information with strict confidentiality.

Required Skills & Qualifications

• Experience: High School Diploma or GED required; 6-12 months of related experience in a call center or hospitality environment preferred.
• Communication: Exceptional verbal and written communication skills; ability to present information clearly to guests and internal teams.
• Technical Proficiency: Strong computer skills, including Microsoft Office and the ability to quickly learn proprietary resort software.
• Problem Solving: Ability to remain calm and effective in high-pressure, fast-paced situations.
• Mathematical Skills: Basic competency in calculating percentages, discounts, and stay totals.

Physical Demands & Work Environment

• Physical: Regularly required to sit, talk, and hear. Occasionally required to stand, walk, reach, and lift up to 25 lbs.
• Environment: Primarily an office setting with moderate noise levels. Occasional exposure to outdoor weather conditions may occur.

Benefits

Horseshoe Bay Resort offers 17,000 acres of natural beauty in the Texas Hill Country. We believe in providing a world-class environment for our associates to grow their careers.

• Comprehensive Insurance: Medical, Dental, and Vision; Long/Short-term Disability, Major Illness, and Accident plans.
• Financial Stability: 401(k) with employer match, paid vacation, and paid holidays.
• Growth: Scheduled performance reviews and opportunities for merit-based raises.

Education Required

• High School or better
• Preferred: Bachelors or better
• Some college or better

Behaviors Preferred

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations Preferred

• Job Security: Inspired to perform well by the knowledge that your job is safe
• Goal Completion: Inspired to perform well by the completion of tasks

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.