Reservation Sales Agent

Responsibilities

• Answer incoming calls and assist guests in making reservations, focusing on qualifying their stay and understanding their needs.
• Paint a compelling picture of the resort experience, emphasizing the unique offerings and value of booking with Suncadia Resort.
• Highlight and upsell resort amenities, including accommodations, activities, dining, spa, special events, and golf, to enhance the guest's experience and drive additional revenue.
• Provide guests with tailored recommendations, ensuring they understand the benefits of choosing Suncadia for their getaway.
• Input reservations accurately, capturing data, noting preferences, and special requests.
• Proactively reach out to past and current guests to encourage repeat bookings and increase sales.
• Handle emailed and third-party inquiries in a timely manner, providing clear and accurate information.
• Drive ancillary revenues by reserving golf tee times, recreation activities, and dining for guests.
• Promote special events, resort activities, spa services, and special packages to enhance the guest experience and increase overall sales.
• Follow up with guests in a timely manner, addressing any outstanding needs or requests.
• Provide detailed notes and comments regarding guest requests or special needs to ensure smooth registration upon arrival at the front desk.
• Achieve monthly reservation agent goals, contributing to overall department success.
• Participate in department projects to improve reservation processes and customer satisfaction.
• Participate in sales training programs to enhance product knowledge and selling skills.
• Potential to earn monthly incentives based on performance metrics.
• Collaborate and communicate effectively with colleagues and guests to ensure smooth operations and exceptional service.
• Attend and actively participate in monthly reservations meetings, sharing insights and staying aligned with team goals.
• Work flexibly to accommodate varying schedules, including evenings, weekends, and holidays, to reflect business needs.

Qualifications

• High school education or GED equivalent.
• Previous working knowledge of Revinate and Springer Miller Reservation Systems (a plus).
• Previous resort, hotel, or guest service experience.
• Excellent communication skills, particularly communication over the phone.
• Must have computer knowledge.
• People person - must possess a professional, positive presentation and strong motivation to provide exceptional customer service.
• Ability to thrive and succeed in a fast-paced, demanding work environment.
• Strong organizational skills.
• Basic computer skills including proficiency with Microsoft Office software suite.
• Ability to read and comprehend instructions and multitask.
• Ability to work as a team-player and accept assignments from multiple individuals.