Reservation Sales Agent

About the role

Welcome guests by phone and respond to reservation inquiries with warmth, professionalism, and enthusiasm.
Assist guests in selecting the accommodations that best fit their needs while creating memorable first impressions.
Accurately process new reservations, modifications, and cancellations using our property management system.
Promote room upgrades, resort packages, and special offers that enhance the guest experience.
Process group reservations and rooming lists with exceptional attention to detail.
Monitor waitlists and maximize reservation opportunities.
Maintain knowledge of resort accommodations, amenities, dining, spa services, recreation, and local attractions so you can confidently assist guests.
Follow established rate guidelines and reservation procedures.
Refer guests to sister properties or nearby hotels when accommodations are unavailable, ensuring every caller receives exceptional service.
Collaborate with the Front Office team to provide a seamless guest experience.
Maintain accurate reservation records and reports.

Responsibilities

• Welcome guests by phone and respond to reservation inquiries with warmth, professionalism, and enthusiasm.
• Accurately process new reservations, modifications, and cancellations using our property management system.
• Promote room upgrades, resort packages, and special offers that enhance the guest experience.
• Process group reservations and rooming lists with exceptional attention to detail.
• Maintain knowledge of resort accommodations, amenities, dining, spa services, recreation, and local attractions so you can confidently assist guests.
• Follow established rate guidelines and reservation procedures.
• Refer guests to sister properties or nearby hotels when accommodations are unavailable, ensuring every caller receives exceptional service.
• Maintain accurate reservation records and reports.

Requirements

• A positive, friendly personality with a genuine passion for helping others.
• Excellent communication and customer service skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professionalism, dependability, and a team-first attitude.
• Confidence using computers and learning new software.
• Previous hotel, hospitality, reservations, front desk, or customer service experience is preferred.
• Experience with Opera PMS and Microsoft Office is a plus.

Qualifications

A high school diploma or equivalent is required. A minimum of 1 year of relevant experience in a customer service or hospitality role is preferred.

Skills

• Excellent verbal and written communication skills.
• Proficiency in computer systems, particularly property management systems.
• Ability to handle multiple tasks simultaneously.
• Knowledge of local attractions and resort amenities.

Benefits

At Brasstown Valley Resort & Spa, we offer:

• Flexible scheduling
• Competitive pay
• Comprehensive benefits package
• Free employee meals during your shift
• Employee discounts throughout the resort
• A welcoming, team-oriented work environment
• Opportunities for professional growth and career advancement within Coral Hospitality
• The opportunity to work at one of North Georgia's premier mountain resorts

Pay

Competitive hourly wage based on experience.

Schedule

Flexible schedule to accommodate your personal needs.