Reservations Operations Specialist

Responsibilities

• Supports Reservations Sales Consultants and Supervisors in tasks including confirming reservations, on-line reservations, call backs, group rooming lists, performing reservation audits, etc.
• Manages reservations made via Canyon Ranch's online booking engine, entering information into PMS and CRM systems, and creating shares as required.
• Follows up the reservation process with outbound calls to guests and generating confirmations.
• Builds approved business-related Complimentary reservations and YOUplay reservations for employees and their family members following guidelines.
• Provides administrative support, working with the Leadership team on projects and other functions such as processing deposits and auditing reservations.
• Makes outbound calls, returns voicemails, and acts as a reservation agent during peak times, booking Spa Day and overnight guests.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of experience in sales or related field.
• Strong interpersonal skills on the telephone, confident and positive attitude.
• Excellent written and verbal communication skills.
• Strong attention to detail and follow-up skills with problem-solving abilities.
• Basic computer skills and knowledge of Microsoft Office: Word, Excel, and Outlook, typing minimum of 40 w.p.m.
• Ability to work a flexible schedule, including morning, evening, weekend, and holiday shifts.