Reservations Clerk

PRIMARY RESPONSIBILITIES

• Receives and processes all incoming telephone calls for hotel reservations.
• Answers and addresses guest concerns and questions.
• Explains room availability, property amenities, and availability of special packages or promotions.
• Accurately inputs all booking and reservations information into the computer system.
• Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS

• Basic reading, writing, and arithmetic skills required.
• Must be able to read, understand, and speak English.
• Knowledge of Microsoft Office and telephone protocol.
• Computer literate with the ability to type 25 wpm.
• Ability to learn new software applications (CMS casino system, IGT Slot system, LMS hotel system).
• Professional verbal and interpersonal communication skills.
• Attention to detail and excellent organizational skills.

WORKING CONDITIONS

• Working conditions are normal to an office environment.
• Must be able to continually type on a computer system for 8 hours each day and wear a headset for 8 hours per day to answer incoming reservations.
• Must be able to sit for extended periods of time.