Reservation Clerk

About the role

Join the team that keeps the Tri-Cities moving! Ben Franklin Transit (BFT) provides exceptional and cost-effective transportation services that consistently exceed customer expectations while promoting the principles and practices of livable communities and sustainable development. We value customer service, collaboration, diversity, fiscal accountability, innovation, sustainability and safety. Employees and representatives of BFT are expected to uphold our values and mission. Maintain the continuity, efficiency, and effectiveness of the Agency’s paratransit service by scheduling rides for eligible elderly passengers and persons with disabilities. Display a professional attitude and provide effective customer relations.

Responsibilities

• Receive and respond to telephone, TDD, email, or faxed trip requests for paratransit system operations information; accurately schedule paratransit service requests.
• Provide timely, accurate, and courteous customer assistance and information services to customers and the public.
• Schedule trips using the application of conditional eligibilities.
• Modify and/or schedule standing rides onto run templates.
• Create daily manifests for paratransit drivers based on customer demands.
• Monitor efficiencies of manifests to ensure that routes are logical and efficient based on customer needs; work closely with paratransit dispatchers to ensure continuity and efficiency of service.
• Provide customer service with late vehicle service, verifying “No Shows” and assisting riders with resolving service related complaints.
• Cancel or modify trips scheduled on an as needed basis.
• Verify and update passenger information, locations, addresses