Reservations Assistant (PT)

About the role

The Billy Graham Evangelistic Association (BGEA) seeks a Reservation Assistant to join the Reservations team at the Billy Graham Training Center (BGTC) at the Cove. This position is located in Asheville, North Carolina.

Responsibilities

• Courteously answers telephone calls
• Changes or cancels guest reservations
• Processes credit card payments
• Answers telephone inquiries about BGTC
• Implements BGTC policies and procedures as they relate to guest reservations including cancellations or transfers or reservations, and refunds for forfeiture of payments
• Enters and maintains guest database information including inquiries, seminar and lodging reservations, financial records, and demographic and marketing information
• Is responsible for new guest check-in and payment
• Prepares reservation summaries and financial reports

Requirements

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

Skills and Knowledge

• High School graduate, or equivalent
• Minimum one year experience in a related field
• Excellent verbal and written communication skills, especially phone and email
• Good typing skills 40 wpm
• Knowledge of Visual One property management software and Windows operating system
• Competent using spreadsheet, word processing and database software
• Able to work independently
• Commitment to hospitality and excellence
• Able to assess and act on BGTC policies and procedures without supervision

Physical/Mental Demands

• Sit at workstation for extended periods of time answering phones and entering data
• Stand at registration desk for extended periods of time during guest check-in
• Able to lift (20 lbs)
• Possesses full range of motion including bending, stretching, lifting, reaching
• Able to work flexible hours including nights and weekends

Job Specifications

• Essential Duties and Responsibilities listed above
• Marginal Duties and Responsibilities listed above

Ministry Requirements

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

Physical/Mental Demands

• Sit at workstation for extended periods of time answering phones and entering data
• Stand at registration desk for extended periods of time during guest check-in
• Able to lift (20 lbs)
• Possesses full range of motion including bending, stretching, lifting, reaching
• Able to work flexible hours including nights and weekends

Working Conditions

• Conventional office environment in a conference center with high use of technology

Physical/Mental Demands

• Sit at workstation for extended periods of time answering phones and entering data
• Stand at registration desk for extended periods of time during guest check-in
• Able to lift (20 lbs)
• Possesses full range of motion including bending, stretching, lifting, reaching
• Able to work flexible hours including nights and weekends

Expectations for Ministry Employment

• Acknowledge that the Lord Jesus Christ is my personal Savior and that I am a personal representative of Him
• Understand that BGEA is a Christian organization whose purpose is proclaiming the message of the Gospel of the Lord Jesus Christ throughout the world
• Agree that the purpose of my employment with BGEA is to further its Christian purpose, that I am prepared to assist in accomplishing that purpose, and that my role with BGEA plays a vital part in carrying out its Christian purpose and mission
• Understand that I must exhibit conduct that is consistent with BGEA’s expectations, whether at work or away from work, in keeping with scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies including Christian Conduct
• Understand that BGEA has the right and the responsibility to ensure that its Christian religious purpose is carried on with the highest standards and is not harmed or impeded by conduct that is inconsistent with the Bible, BGEA’s Statement of Faith, its Christian religious purpose, or its policies
• Understand that any of my conduct which is not in keeping with the scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies, is inconsistent with BGEA’s Christian religious purpose
• Understand that if my conduct is determined by BGEA to be inconsistent with its Christian religious purpose, the result will be corrective action up to and including termination from employment

Benefits Summary

Part-time employees working at least 20 hours and fewer than 30 hours each week, are eligible for partial benefits.