Reservation Agent (PT) In Office

About the role

U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented, and wants to work in a fast-paced environment where each day is different and dynamic. Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members, and U-Haul dealerships through reservation placement and distribution of equipment.

Responsibilities

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations, and contracts that support creating equipment availability and accuracy.
• Assist with the Company’s U-Box portable storage product.

Requirements

• High school diploma or equivalent.
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word, and email.
• Proficient in customer service, time management, and multitasking.

Benefits

• Career stability and opportunities for advancement.
• Mindset App Reimbursement and Gym Reimbursement Program.
• Health insurance & Prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• Life insurance and MetLaw Legal program.
• MetLife auto and home insurance.
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
• 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
• 24-hour physician available for kids.
• Dental & Vision Plans.
• Business travel insurance.
• You Matter EAP and LifeLock Identity Theft Protection.
• Critical Illness/Group Accident Insurance.
• Dave Ramsey’s SmartDollar Program.

About the role

Join U-Haul as a Reservation Manager Agent and be part of a team that provides outstanding customer service in a fast-paced, dynamic environment. Under the direction of the Traffic Control Manager, you will support customers, field team members, and U-Haul dealerships through reservation placement and distribution of equipment.

Responsibilities

• Assist with inbound and outbound customer calls.
• Support field team members and U-Haul dealerships with equipment and reservation management, directing equipment to areas based on customer demand and productivity to balance regional inventory levels.
• Review reports to aid in effective placement of equipment, customer reservations, and contracts, ensuring equipment availability and accuracy.
• Assist with the Company’s U-Box portable storage product.

Requirements

• High school diploma or equivalent.
• Working knowledge of office equipment, including multiline phones, phone etiquette, Microsoft Word, and email.
• Proficiency in customer service, time management, and multitasking.

Benefits

• Career stability and opportunities for advancement.
• Mindset App and Gym Reimbursement Programs.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• Life insurance and MetLaw Legal program.
• MetLife auto and home insurance.
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
• 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
• 24-hour physician available for kids.
• Dental and vision plans.
• Business travel insurance.
• Employee Assistance Program (EAP) and LifeLock Identity Theft Protection.
• Critical Illness and Group Accident Insurance.
• Dave Ramsey’s SmartDollar Program.