Reservationist Agent

About the role

Transdev in New Carrollton, MD is hiring a Reservationist for the WMATA Call Center to intercept customer calls and schedule transportation.

Responsibilities

• Answer customer calls and input ride information using a computerized scheduling system.
• Data entry into spreadsheets and databases.
• Communicate late vehicle service and verifying “No Shows” with customers.
• Resolve service-related complaints.
• Create daily route maps of the reservations for the drivers.
• Other duties as required.

Qualifications

• A high school diploma or GED required.
• Two years of reservationist or customer service experience.
• Computer literate.
• Excellent communication and listening skills.
• Must be able to work shifts or flexible work schedules as needed.

Benefits

• Vacation: 5 days per year with progression to 20 days per year.
• Paid sick leave: 40 hours yearly for full-time employees.
• Medical, dental & vision coverage after 90 calendar days of employment for full-time employees.
• Life insurance.
• 401(k) retirement benefits.
• Company holidays.

Physical Requirements

• Work is accomplished indoors in air conditioned or well-ventilated facilities.
• Sit, type, and look at a computer for extended periods (up to 6–9 hours per day).
• Must be able to communicate effectively in person, by phone, and in written correspondence.
• Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.

Drug-free Workplace

Transdev maintains a drug-free workplace. Applicants must: Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). Successfully pass a pre-employment drug screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good.

Contact Information

To apply, please email HR.TalentAcquisition@transdev.com. For more information about Transdev, visit www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.