Reservation & Customer Service Representatives - Mashpee Reservation Office

Key Responsibilities

• Answer incoming telephone calls and assist customers with:
• Making, modifying, or canceling vehicle reservations
• Booking high-speed passenger reservations
• Process reservations accurately using the reservation system.
• Provide general information including:
• Vehicle space availability
• Schedule details and related inquiries
• Troubleshoot customer concerns related to website use.
• Perform data entry and record processing.
• Aid in training new employees.
• Perform additional duties as assigned.

Required Qualifications & Skills

• Strong telephone communication skills, including clear spoken English.
• Excellent customer service and interpersonal skills.
• Basic proficiency in PC computer applications.
• Familiarity with internet use, web browsers, and mobile platforms (iOS and Android).
• Strong organizational skills and attention to detail.
• Willingness to learn and demonstrate initiative.
• Reliable transportation and strong attendance record.
• Availability to work weekends, holidays, and occasional evenings.
• High school diploma or equivalent required.

Preferred (but not required)

• Multilingual abilities, especially Brazilian Portuguese, Spanish or Portuguese.

Work Environment & Physical Requirements

• Prolonged periods of sitting at a desk.
• Ability to lift to 20 lbs.
• Ability to move freely within the workspace.
• Ability to work 8 hr. shift as scheduled.

Location

Mashpee Reservation Office.

Employment requirements

• Pass a pre-employment drug test;
• Pass a background check.

Contact Information

Interested parties may obtain an application or submit a letter of interest and resume to HR@steamshipauthority.com.

Human Resources Office

Steamship Authority
228 Palmer Avenue
Falmouth, MA 02540

EEO