Reservation Agent

About the role

This Reservation Agent role operates within a Philippine travel agency and tour operator specializing in domestic and international packages, groups, corporate/incentive travel, ticketing, hotels, transfers, and visa assistance. The position focuses on reservation-specific tasks in travel planning and service, ensuring clear separation between confirmed facts, pending dependencies, and exceptions.

Applicants will be screened separately from customer payment and visa-service operations, with no guarantees regarding visa outcomes.

Responsibilities

• Document reservation details with supplier coordination, ensuring each checkpoint includes a visible source, owner, status, and next action within the context of the travel agency’s operations.
• Maintain role documentation with status tracking, leaving a clear audit trail for each reservation-focused task.
• Reconcile reservation systems while managing deadlines, ensuring accuracy and timely updates.
• Coordinate documentation with reporting to maintain transparency and traceability.
• Review quality control and workflow management to surface errors before they result in downstream rework.
• Apply judgment in follow-up actions, particularly when reservations depend on external confirmations rather than assumptions.
• Ensure handoffs are complete only when documentation, cross-functional coordination, and reservation details are secure, traceable, and ready for the next authorized teammate.

Requirements

• Confident use of Travbest Workflow Context and Travel Planning tools in a reservation-focused environment.
• Ability to maintain data accuracy without losing track of evidence or deadlines.
• Document process compliance and issue escalation decisions clearly, ensuring reasoning is traceable.
• Strong follow-up skills, especially when reservations depend on external confirmations.

Pay

Base salary: $42,000–$65,000 per year.

Schedule

Full-time, 100% remote within the United States. Entry-level position.